Digital Service Improvement Lead

6 hours ago


Glasgow, Glasgow City, United Kingdom Iberdrola Energie Deutschland GmbH Full time

We are seeking a Digital Service Improvement Lead to join our Complaints Business Transformation team. As a Digital Service Improvement Lead, you will be responsible for devising business requirement documents for complex changes and managing senior stakeholders, developers, and testers to drive forward system and process improvements.

Your key focus will be on developing programmes that support automations of basic processes at all enhancing the customer experience.

With a strong technical background and excellent stakeholder management skills, you will work closely with senior stakeholders, developers, and testers to drive forward system and process improvements.

The estimated salary for this position is £55,000 per annum, plus 15% bonus and single healthcare.

We are looking for IT professionals who are passionate about creating a better future, quicker. If you have experience of successfully delivering large software projects in challenging environments, and leading diverse teams across the full software development lifecycle, then we would love to hear from you.

In return for your expertise, you can enjoy a number of benefits, including 36 days annual leave, holiday purchase, and technology vouchers.



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