Digital Service Transition Specialist
1 week ago
**Company Overview**
CityFibre is a leading digital infrastructure provider in the UK, dedicated to delivering fast and reliable fibre-optic broadband services. As part of our team, you will play a critical role in shaping the future of digital connectivity.
We are committed to innovation, sustainability, and customer satisfaction. Our network is designed to meet the growing demands of businesses and communities, providing a solid foundation for digital growth.
As a Service Transition Manager at CityFibre, you will join a dynamic team that is passionate about delivering exceptional service experiences. You will have the opportunity to work closely with cross-functional teams, drive process improvements, and contribute to the development of our operational capabilities.
Job Description:
As a Digital Service Transition Specialist, you will be responsible for ensuring seamless service transitions from design to delivery. You will lead projects, manage stakeholders, and collaborate with internal teams to deliver high-quality services that meet business requirements.
Your key responsibilities will include:
- Developing end-to-end support structures for new services, including processes, SLAs, and KPIs.
- Ensuring effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material.
- Maintaining fully documented services aligned with ITIL best practices and ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off.
- Representing Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model.
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