Service Management Transition Lead

3 weeks ago


Glasgow, Glasgow City, United Kingdom undisclosed Full time

About the Role:

We are seeking a Service Management Transition Lead to oversee the adherence to Service Level Agreements and lead the transition of services, ensuring smooth delivery and root cause analysis as necessary. The successful candidate will also oversee the Transition Manager and Helpdesk Teams in delivering their roles, including process analysis, migration, and monitoring.

Key Responsibilities:

  • Establishing and maintaining clear service definitions and overseeing the performance of SLAs and KPIs
  • Leading the transition of new processes and services, defining timelines, coordinating across departments, and managing governance forums to ensure smooth and timely transitions
  • Championing the use of technology to automate and streamline processes
  • Identifying and implementing continuous improvement initiatives to further enhance efficiency and effectiveness

Requirements:

  • Proven experience in Service Management, including knowledge of best practices, enabling technologies, and transition management
  • Excellent communication, negotiation, and stakeholder management skills
  • Strong Excel and computing skills, experience with statistical tools and methods, and strong data analysis experience

About Us:

SGN is a cutting-edge company that takes pride in serving 6m customers, keeping them safe and warm every day. We are committed to inclusion and accessibility, ensuring an inclusive and accessible experience for everyone.



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