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Service Readiness Manager

1 month ago

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**About the Role:**

This is an exciting opportunity to join CityFibre as a Service Transition Manager, playing a key role in shaping the future of digital connectivity in the UK. As a seasoned professional, you will bring your expertise in service transition, management, and operations to drive business success.

You will be responsible for leading service transition activities, managing stakeholders, and collaborating with cross-functional teams to deliver high-quality services that meet business requirements. Your primary focus will be on developing end-to-end support structures, ensuring effective transfer to operations, and maintaining fully documented services.

Key Responsibilities:

  • Leading Service Transition Activities: Develop and implement strategies to ensure seamless service transitions from design to delivery.
  • Managing Stakeholders: Collaborate with internal teams, including business owners, project managers, design, and operations teams, to deliver high-quality services.
  • Maintaining Fully Documented Services: Ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off, aligned with ITIL best practices.
  • Representing Operations: Participate in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model.

Requirements:

To succeed in this role, you will need:

  • A strong understanding of service transition, management, and operations principles.
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
  • Proven experience in managing and delivering successful transition or transformation projects.
  • Knowledge of ITIL best practices and service management frameworks.

What We Offer:

CityFibre offers a competitive salary of up to £57,000, a performance-related bonus scheme, and a range of wellbeing initiatives, including private medical insurance and mental health support.