Digital Service Designer

15 hours ago


Glasgow, Glasgow City, United Kingdom Manchester Digital Full time
Company Overview
    At Manchester Digital, we strive to create innovative digital services and products that exceed our clients' expectations. Our team of experts is passionate about user-centred design, critical thinking, and problem-solving.

Job Summary
    We are seeking a highly skilled Service Designer to join our team in Manchester. As a Service Designer, you will be responsible for designing and developing innovative products and services that meet the needs of our clients. This role requires strong communication and collaboration skills, as well as the ability to work effectively in an agile environment.

Key Responsibilities
    • Maximise the value we deliver for our clients through the service design process.
    • Support clients through the end-to-end service design process to design and develop innovative products and services.
    • Champion user-centricity by using tools and methods to embed design thinking and user-centricity.
    • Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
    • Use current and emerging trends to identify and lead improvements to existing services and introduce innovative service experiences.

Requirements
    • Proven experience working across a service design process autonomously with minimal support.
    • Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, and service blueprints.
    • Client readiness with experience facilitating workshops, design sprints, ideation sessions, or similar.
    • Strong understanding and experience of working in an agile environment in a cross-functional team including user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
    • Strong stakeholder management skills with the ability to balance competing views as part of the design process.
    • Aptitude for being an advocate for user-centricity with the ability to develop and translate user stories and propose design approaches or services to meet these needs.

Salary: £60,000 - £80,000 per annum, depending on experience.
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