IT Service Manager

18 hours ago


Glasgow, Glasgow City, United Kingdom ENGINEERINGUK Full time

About the Role

This is an exciting opportunity to join our Tech Bar team as a Consultant - Pensions Remote. As a key member of our team, you will be responsible for providing technical support and services to our clients, ensuring seamless delivery of our solutions.

Your duties will include monitoring and responding to incident and problem tickets, effectively being the front line of support for requests. You will also be responsible for arranging appointments for Tech bar visits, working closely with our desktop team, and handling hardware allocations to users.

In addition, you will provide Microsoft Office / Teams support, VPN troubleshooting, Windows 7 / 10 support, and assist with Service Desk Tickets. You will also act as a point of contact for client questions and perform various administrative tasks.

Required Qualifications

  • Ticket and queue management
  • Ability to repair and fault find
  • Diligence and an eye for detail
  • Effective communication skills
  • Ability to effectively work as part of a team and on an individual basis
  • Time management
  • Wide variation of technical awareness
  • IT Service Management system/ Service Now/Remedy
  • Windows 10 Support (knowledge of)
  • Knowledge of popular operating systems, software applications, and remote connection systems


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