Biotechnology Service Manager
5 days ago
**Job Description:**
nGenium is seeking an experienced Biotechnology Service Manager to lead our team of field service engineers in the UK and EU.
The successful candidate will be responsible for managing a team of technicians who perform installations, preventive maintenance, and repairs of biotech instrumentation/systems. The role also involves building strong customer relationships and ensuring client satisfaction.
- Regularly check in with clients to ensure their needs are met and address any concerns that may arise.
- Maintain open communication with customers, team members, and management to ensure seamless collaboration.
- Deliver immediate and follow-up support, evaluating and diagnosing customer issues efficiently.
- Effectively organize and prioritize tasks to meet demands and exceed customer expectations.
- Utilize technical skills for system installations, troubleshooting, repairs, testing, refurbishing, maintenance, and validation of equipment.
- Keep thorough records of service calls to track progress and identify areas for improvement.
- Familiarity with regulatory guidelines and company protocols is essential.
- The ideal candidate will have experience working in diverse settings, including hospitals, clinics, and physician offices.
A suitable candidate should possess:
- A degree or HND in electronics or engineering, or equivalent job experience.
- Extensive experience as a Field Service engineer within complex biotechnology and chromatography instrumentation.
- Fully proficient at performing installation, preventive maintenance, and repair of biotech instrumentation/systems.
- Excellent people skills and ability to effectively manage a team.
**Estimated Salary:** £60,000 per annum, based on industry standards.
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