Biotechnology Service Manager

5 days ago


Glasgow, Glasgow City, United Kingdom nGenium Full time

**Job Description:**

nGenium is seeking an experienced Biotechnology Service Manager to lead our team of field service engineers in the UK and EU.

The successful candidate will be responsible for managing a team of technicians who perform installations, preventive maintenance, and repairs of biotech instrumentation/systems. The role also involves building strong customer relationships and ensuring client satisfaction.

  • Regularly check in with clients to ensure their needs are met and address any concerns that may arise.
  • Maintain open communication with customers, team members, and management to ensure seamless collaboration.
  • Deliver immediate and follow-up support, evaluating and diagnosing customer issues efficiently.
  • Effectively organize and prioritize tasks to meet demands and exceed customer expectations.
  • Utilize technical skills for system installations, troubleshooting, repairs, testing, refurbishing, maintenance, and validation of equipment.
  • Keep thorough records of service calls to track progress and identify areas for improvement.
  • Familiarity with regulatory guidelines and company protocols is essential.
  • The ideal candidate will have experience working in diverse settings, including hospitals, clinics, and physician offices.

A suitable candidate should possess:

  • A degree or HND in electronics or engineering, or equivalent job experience.
  • Extensive experience as a Field Service engineer within complex biotechnology and chromatography instrumentation.
  • Fully proficient at performing installation, preventive maintenance, and repair of biotech instrumentation/systems.
  • Excellent people skills and ability to effectively manage a team.

**Estimated Salary:** £60,000 per annum, based on industry standards.



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