Operational Excellence Lead
6 days ago
**Overview of the Company:**
CityFibre is a leading digital infrastructure provider in the UK, committed to delivering fast and reliable fibre-optic broadband services. As a company, we prioritize innovation, sustainability, and customer satisfaction, aiming to create a solid foundation for digital growth.
Our network is designed to meet the growing demands of businesses and communities, providing a robust platform for digital services. As a Service Transition Manager at CityFibre, you will play a critical role in shaping the future of digital connectivity, driving business success through effective service transition and management.
Job Description:
As a Service Readiness Manager, you will be responsible for ensuring seamless service transitions from design to delivery. You will lead projects, manage stakeholders, and collaborate with internal teams to deliver high-quality services that meet business requirements.
Your key responsibilities will include:
- Developing end-to-end support structures for new services, including processes, SLAs, and KPIs.
- Ensuring effective Transfer to Operations, complying with Service Readiness and maintaining high standards for operational support material.
- Maintaining fully documented services aligned with ITIL best practices and ensure lifecycle resourcing, training, tooling, support, and documentation with formal sign-off.
- Representing Operations in project meetings to implement service acceptance criteria and align 3rd party contracts with the support model.
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