Digital Service Innovation Lead

2 weeks ago


Glasgow, Glasgow City, United Kingdom Scottish Gov Full time

Experience the fulfillment of delivering user-centric services in a collaborative environment at Scottish Government.

We are seeking a highly skilled Digital Service Innovation Lead to join our team, offering a competitive salary and benefits package. With a base salary of £43,725, plus a £5000 DDaT supplement, you will have the opportunity to develop your skills in an inclusive culture with flexible working options.

About the Role:

This is a fantastic opportunity to work on the end-to-end journey of service design, helping users complete their goals and government deliver policy intent.

The successful candidate will work closely with service managers and programme directors to develop design concepts, championing citizen, service user, and stakeholder involvement throughout the process.

Responsibilities:

  • Support the design and implementation of services, strategies, and policies to meet business requirements and user needs.
  • Advocate for inclusive, collaborative, user-centred service design practices and embed them into service design and delivery.
  • Advise on service design tools and methods.
  • Work with user researchers to understand and meet user needs across various channels.
  • Champion design for users requiring assisted digital and/or accessibility technologies.
  • Facilitate co-design with design teams, citizens, service users, and stakeholders.
  • Prototype and validate proposed design solutions using various prototyping tools.
  • Identify and understand constraints, communicate these, and work within them.
  • Makes and guides on design decisions and communicates how they were reached.

Additional Duties:

  • Participate in or support programme and project assurance activities.
  • Contribute to the DDaT community by participating in events and reviewing processes, tools, and guidance.
  • Line manage the Social Security Directorate service design team.
  • Other duties as required by SG to support wider corporate activities.

Essential Skills and Qualifications:

  • Experience in digital service design, designing and delivering a wide range of service design activities.
  • Ability to choose and apply appropriate user-centred design methods for different design life cycle phases and situations.
  • Ability to communicate design approaches and insights effectively.
  • Knowledge of other user-centred design practices and experience collaborating with them for service delivery.

Competencies Required:

  • People Management
  • Communications and Engagement
  • Improving Performance
  • Analysis and Use of Evidence

Benefits:

  • A competitive civil service salary of £43,725 + £5000 DDaT supplement (£52,353)
  • Contributory pension package (employee contributions 5.45 - 7.35% employer contributions 27.1 - 27.9%)
  • Generous leave allowance - 5 weeks, rising to 6 weeks after 4 years
  • Flexible working arrangements with hybrid working options and base locations in Edinburgh and Glasgow
  • Learning and development opportunities
  • Career progression within a well-established digital community
  • Health and wellbeing support
  • Employee discount scheme


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