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Counter Lead Specialist
1 month ago
We are seeking an experienced and highly skilled Counter Lead to join our team at Bobbi Brown Cosmetics.
As a Counter Lead, you will be responsible for driving sales turnover and market share through consistently remaining consumer-focused. Your key objectives will include:
- Reflecting a credible and professional brand image to all internal and external consumers at all times;
- Maximising sales through selling, providing excellent service, and retail standards;
- Contributing to efficiencies through adhering to store/brand/company procedures and guidelines;
- Understanding daily/weekly targets;
- Ensuring personal awareness of all additional sales avenues, such as events, omnichannel, and digital channels;
- Keeping up-to-date with competitor activities and missed opportunities;
- Effectively leveraging social media to drive business, protect, and enhance the brand image;
- Delivering the brand strategy, ensuring the delivery of an effective local plan;
- Planning and implementing local marketing and events initiatives, aligned to retailer activity;
- Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero-consumer-complaints mindset and a surprise-and-delight culture;
- Being an ambassador for the brand – leading the way to ensure brand values are represented and brought to life;
- Ensuring all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the area manager where appropriate;
- Using digital tools to ensure knowledge is kept up-to-date;
- Delivering a consumer recruitment and retention strategy to grow a loyal consumer base;
- Developing up-to-date knowledge of product to ensure we deliver an industry-leading experience and the product meets the consumer's needs.
In return for your expertise, you can expect a competitive salary of around £28,000 - £30,000 per annum, depending on experience, plus benefits.
This is a part-time opportunity, working variable shifts, with approximately 22.5 hours per week. You will be based in Glasgow, UK, and will be required to work in a fast-paced retail environment.
If you have experience in a similar role and are passionate about delivering exceptional customer service, we would love to hear from you
