Counter Lead Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom Bobbi Brown Cosmetics Full time
Bobbi Brown Cosmetics Counter Lead Opportunity

We are seeking an experienced and highly skilled Counter Lead to join our team at Bobbi Brown Cosmetics.

As a Counter Lead, you will be responsible for driving sales turnover and market share through consistently remaining consumer-focused. Your key objectives will include:

  • Reflecting a credible and professional brand image to all internal and external consumers at all times;
  • Maximising sales through selling, providing excellent service, and retail standards;
  • Contributing to efficiencies through adhering to store/brand/company procedures and guidelines;
  • Understanding daily/weekly targets;
  • Ensuring personal awareness of all additional sales avenues, such as events, omnichannel, and digital channels;
  • Keeping up-to-date with competitor activities and missed opportunities;
  • Effectively leveraging social media to drive business, protect, and enhance the brand image;
  • Delivering the brand strategy, ensuring the delivery of an effective local plan;
  • Planning and implementing local marketing and events initiatives, aligned to retailer activity;
  • Delivering excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero-consumer-complaints mindset and a surprise-and-delight culture;
  • Being an ambassador for the brand – leading the way to ensure brand values are represented and brought to life;
  • Ensuring all refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the area manager where appropriate;
  • Using digital tools to ensure knowledge is kept up-to-date;
  • Delivering a consumer recruitment and retention strategy to grow a loyal consumer base;
  • Developing up-to-date knowledge of product to ensure we deliver an industry-leading experience and the product meets the consumer's needs.

In return for your expertise, you can expect a competitive salary of around £28,000 - £30,000 per annum, depending on experience, plus benefits.

This is a part-time opportunity, working variable shifts, with approximately 22.5 hours per week. You will be based in Glasgow, UK, and will be required to work in a fast-paced retail environment.

If you have experience in a similar role and are passionate about delivering exceptional customer service, we would love to hear from you



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