Business Process Transformation Specialist

4 hours ago


Glasgow, Glasgow City, United Kingdom Iberdrola Energie Deutschland GmbH Full time

We are seeking a Business Process Transformation Specialist to join our Complaints Business Transformation team. As a Business Process Transformation Specialist, you will be responsible for ensuring that systems in place for complaint and service management derive maximum efficiency and effectiveness for end users.

Your key focus will be on identifying issues that lead to complaints or cause complaints to be elongated, with a view to eradicating and improving all systems and processes within your focus area.

With a strong technical background and excellent stakeholder management skills, you will work closely with senior stakeholders, developers, and testers to drive forward system and process improvements.

The estimated salary for this position is £55,000 per annum, plus 15% bonus and single healthcare.

We are looking for IT professionals who are passionate about creating a better future, quicker. If you have experience of successfully delivering large software projects in challenging environments, and leading diverse teams across the full software development lifecycle, then we would love to hear from you.

In return for your expertise, you can enjoy a number of benefits, including 36 days annual leave, holiday purchase, and technology vouchers.



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