Customer Service Team Member
3 weeks ago
**Customer Service Administrator Role Overview**
We are seeking an experienced Customer Service Administrator to join our team in Redditch. The primary goal of this role is to provide exceptional customer service to internal and external customers.
This is a full-time, permanent position with a standard 9-5pm working schedule. The successful candidate will have the opportunity to receive top-class training on our products and services.
**Key Responsibilities**
- Handle customer inquiries and respond to telephone and email queries in a timely and efficient manner.
- Process online orders using Sage and process email orders in a similar manner.
- Manage and update customer information, including scanning paperwork into the system.
- Prepare quotes and provide information on product details and specifications.
- Coordinate with carriers to ensure timely delivery and follow up on any issues that may arise.
- Foster strong relationships with clients to encourage repeat business and customer loyalty.
**Ideal Candidate Qualifications**
- Previous experience in customer service or call center environments.
- Proven ability to process sales orders efficiently and accurately.
- Excellent communication and interpersonal skills, with a strong telephone manner.
- Ability to work independently and as part of a team, with a strong attention to detail and problem-solving skills.
- Self-motivated and enthusiastic, with a willingness to take initiative and learn new skills.
If you are a motivated and experienced customer service professional, we encourage you to apply for this exciting opportunity.
**About Us**
Pertemps Bond is a fast-growing and established company based in Redditch. We offer a supportive and dynamic work environment, with opportunities for career development and growth.
**How to Apply**
To apply for this role, please click the "Apply Now" button or email your CV to michelle.laight@pertemps.co.uk. We look forward to hearing from you.
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