Customer Care Team Lead

4 weeks ago


Redditch, Worcestershire, United Kingdom Mindful Chef Full time
About the Role

We are seeking a highly motivated and experienced Customer Care Team Lead to join our dynamic team at Mindful Chef. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive exceptional service and support.

The ideal candidate will have a proven track record of leading high-performing teams, excellent communication and interpersonal skills, and a passion for delivering outstanding customer experiences. If you are a motivated and results-driven individual who is looking for a new challenge, we would love to hear from you.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty
  • Develop and implement effective customer care strategies to drive business growth and improvement
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Provide coaching and development opportunities to team members to enhance their skills and performance
  • Monitor and analyze customer feedback and sentiment to identify areas for improvement

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:

  • Proven experience in leading customer care teams and delivering exceptional customer experiences
  • Excellent communication and interpersonal skills
  • Ability to analyze customer feedback and sentiment to identify areas for improvement
  • Strong problem-solving and decision-making skills
  • Ability to work collaboratively with cross-functional teams

How to Apply:

If you are a motivated and results-driven individual who is looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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