Customer Experience Team Lead

1 month ago


Redditch, Worcestershire, United Kingdom Mindful Chef Full time
About the Role

We are seeking a highly motivated and experienced Customer Care Team Leader to join our dynamic team at Mindful Chef. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives, ensuring that they deliver world-class customer care via phone, email, and chat.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure they meet and exceed customer satisfaction targets.
  • Develop and implement effective training programs to ensure that customer service representatives have the necessary skills and knowledge to deliver exceptional customer care.
  • Collaborate with internal stakeholders to resolve customer complaints and issues in a timely and efficient manner.
  • Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
  • Work closely with the Customer Care Lead to develop and implement strategies to improve customer satisfaction and loyalty.
About Us

Mindful Chef is a leading healthy-eating recipe box company that is committed to making a positive impact on the environment and the community. We are a proud B Corp and have won numerous awards for our innovative approach to food and customer service.

We offer a range of benefits, including 38 days of holiday, flexible working, 6 months of maternity pay, a personal learning budget, 50% off all Mindful Chef products, a shiny MacBook, MC-branded swag, free food, gym in the office, and private health insurance through Vitality.

We are committed to diversity and inclusion and believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace.



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