Social Media Team Lead

2 days ago


Redditch, Worcestershire, United Kingdom Halfords Full time
Job Overview

We are seeking a dynamic and experienced social media professional to lead our social media team. The successful candidate will be responsible for overseeing a team of social media agents who handle all interactions across various social media platforms.

The Social Media Team Lead will play a pivotal role in ensuring our brand's voice is consistent, engaging, and responsive, while driving customer satisfaction and engagement.

Key Responsibilities:

  • Team Leadership & Development:
    • Lead, mentor, and manage a team of social media agents.
    • Conduct regular performance evaluations, set goals, and provide feedback.
  • Social Media Management:
    • Oversee all social media interactions, ensuring timely and appropriate responses.
    • Monitor social media channels to identify trends, issues, and opportunities for engagement.
  • Strategy & Execution:
    • Develop and implement strategies to enhance social media engagement and customer satisfaction.
    • Analyse social media metrics and provide regular reports to senior management.
  • Crisis Management:
    • Act as the primary point of contact for social media crises.
    • Develop and implement crisis communication plans.

We are looking for a passionate social media professional with a knack for leadership and strategy. If you are interested in this exciting opportunity, please submit your application.



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