Customer Experience Manager
2 weeks ago
We are seeking a Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for leading and developing a team of customer-facing staff to deliver excellent customer service and drive sales growth.
Key Responsibilities:
- Lead and manage a team of customer-facing staff to deliver excellent customer service and drive sales growth.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
- Collaborate with other Customer Experience Managers to share ideas and best practices and provide a brilliant handover from each shift to the next.
- Provide coaching and feedback to team members to help them develop their skills and knowledge.
- Work closely with the store's operational team to ensure that the store is running smoothly and efficiently.
Requirements:
- Proven leadership and management experience, preferably in a customer-facing environment.
- Excellent communication and interpersonal skills.
- Able to work flexibly and be available to work a variety of shifts, including evenings and weekends.
- Passionate about delivering excellent customer service and driving sales growth.
- Ability to work effectively in a team and build strong relationships with colleagues.
- Ability to analyze data and make informed decisions.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A chance to work with a dynamic and forward-thinking company.
- A chance to make a real difference to customers' lives.
How to Apply:
Apply for this exciting opportunity to join our team at Sainsbury's. We look forward to hearing from you
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