Customer Experience Manager

2 weeks ago


Redditch, Worcestershire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for leading and developing a team of customer-facing staff to deliver excellent customer service and drive sales growth.

Key Responsibilities:

  • Lead and manage a team of customer-facing staff to deliver excellent customer service and drive sales growth.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Work closely with the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.
  • Collaborate with other Customer Experience Managers to share ideas and best practices and provide a brilliant handover from each shift to the next.
  • Provide coaching and feedback to team members to help them develop their skills and knowledge.
  • Work closely with the store's operational team to ensure that the store is running smoothly and efficiently.

Requirements:

  • Proven leadership and management experience, preferably in a customer-facing environment.
  • Excellent communication and interpersonal skills.
  • Able to work flexibly and be available to work a variety of shifts, including evenings and weekends.
  • Passionate about delivering excellent customer service and driving sales growth.
  • Ability to work effectively in a team and build strong relationships with colleagues.
  • Ability to analyze data and make informed decisions.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A chance to work with a dynamic and forward-thinking company.
  • A chance to make a real difference to customers' lives.

How to Apply:

Apply for this exciting opportunity to join our team at Sainsbury's. We look forward to hearing from you



  • Redditch, Worcestershire, United Kingdom Elliott Recruitment Solutions Limited Full time

    Senior Customer Experience Manager£60k - £70k DOERedditch, with potential for hybrid workingWe are seeking a strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our clients end-to-end customer journey. You will be instrumental in driving quality assurance and compliance initiatives, fostering a customer-centric...


  • Redditch, Worcestershire, United Kingdom Elliott Recruitment Solutions Limited Full time

    Senior Customer Experience Manager£60k - £70k DOERedditch, with potential for hybrid workingWe are seeking a strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our clients end-to-end customer journey. You will be instrumental in driving quality assurance and compliance initiatives, fostering a customer-centric...


  • Redditch, Worcestershire, United Kingdom Elliott Recruitment Solutions Limited Full time

    Senior Customer Experience Manager£60k - £70k DOERedditch, with potential for hybrid workingWe are seeking a passionate and strategic Senior Customer Experience Manager to lead the optimisation and homogenisation of our clients end-to-end customer journey. You will be instrumental in driving quality assurance and compliance initiatives, fostering a...


  • Redditch, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time

    Customer Experience Manager Job Summary:As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. You will lead a medium to large in-store team, focusing on operational management, team development, and customer satisfaction.Key Responsibilities:Support the...


  • Redditch, Worcestershire, United Kingdom Elliott Recruitment Solutions Limited Full time

    Customer Experience StrategistWe are seeking a seasoned Customer Experience Strategist to lead the optimisation and homogenisation of our clients end-to-end customer journey. You will be instrumental in driving quality assurance and compliance initiatives, fostering a customer-centric culture across the organisation.Customer Journey Oversight:Analyse and map...


  • Redditch, Worcestershire, United Kingdom Elliott Recruitment Solutions Limited Full time

    Senior Customer Experience Manager£60k - £70k DOERedditch, with potential for hybrid workingWe are seeking a highly strategic and experienced Senior Customer Experience Manager to lead the optimisation and homogenisation of our clients end-to-end customer journey. You will be instrumental in driving quality assurance and compliance initiatives, fostering a...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Job OverviewWe are seeking a highly motivated and customer-focused Customer Service Experience Coordinator to join our team at Pertemps Bond in Redditch.About the RoleThis is an exciting opportunity for a confident and proactive individual to take on a challenging role, ensuring exceptional customer experience throughout the installation process. Key...


  • Redditch, Worcestershire, United Kingdom Mindful Chef Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Care Team Leader to join our dynamic team at Mindful Chef. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives, ensuring that they deliver world-class customer care via phone, email, and chat.Key Responsibilities:Lead...


  • Redditch, Worcestershire, United Kingdom Eligo Recruitment Ltd Full time

    Customer Retention Manager **Job Summary:** We are seeking a highly skilled Customer Retention Manager to join our team at Eligo Recruitment Ltd. As a key member of our recruitment team, you will play a pivotal role in developing and executing our customer loyalty program. **Key Responsibilities:** * Develop and manage loyalty initiatives, including our...


  • Redditch, Worcestershire, United Kingdom Eligo Recruitment Ltd Full time

    Customer Retention Manager **Job Summary:** We are seeking a highly skilled Customer Retention Manager to join our team at Eligo Recruitment Ltd. As a key member of our recruitment team, you will play a pivotal role in developing and executing our customer loyalty program. **Key Responsibilities:** * Develop and manage loyalty initiatives, including our...


  • Redditch, Worcestershire, United Kingdom Halfords Full time

    About HalfordsWe are a leading specialist retailer dedicated to providing an integrated, unique, and convenient service experience for our customers.Our mission is to inspire and support a lifetime of motoring and cycling. We achieve this through customer-driven innovation and a distinct product range that meets the needs of our customers.About the RoleThe...


  • Redditch, Worcestershire, United Kingdom Mindful Chef Full time

    About the RoleAt Mindful Chef, we are looking for a skilled Customer Care Team Leader to join our team. As a Customer Care Team Leader, you will lead a high-performing team to deliver world-class customer care via phone, email, and chat. You will be responsible for resolving complex customer issues, identifying and implementing process improvements, and...


  • Redditch, Worcestershire, United Kingdom Sika AG Full time

    Customer Service Administrator RoleWe're seeking a skilled Customer Service Administrator to join our team at Sika AG. As a key member of our Customer Services team, you'll play a vital role in delivering exceptional customer experiences aligned with our company's principles and values.Key Responsibilities:Manage customer expectations proactively via...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a skilled Customer Service Representative to work in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services. The ideal candidate will collaborate with the UK Sales Team and the UK Warehouse to ensure traceability of customer...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a highly skilled Customer Service Specialist to join our team in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services, while collaborating with the UK Sales Team and the UK Warehouse to ensure traceability of customer orders...


  • Redditch, Worcestershire, United Kingdom UFI Filters Group Full time

    Job DescriptionTo reinforce our Customer Service Department, we are seeking a highly skilled Customer Service Specialist to join our team in Redditch, UK. This role will focus on satisfying customer needs by managing and delivering orders and services, while collaborating with the UK Sales Team and the UK Warehouse to ensure traceability of customer orders...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Service CoordinatorOur client, a successful and well-established company, is seeking a confident and positive Customer Service Coordinator to join their dedicated team. The ideal candidate will have customer service, coordination, or account management experience and be able to work under pressure to meet deadlines and targets.Key duties...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Redditch, Worcestershire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Redditch, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    We are seeking a talented Customer Service Coordinator to join our team at Pertemps Bond.The successful candidate will have excellent communication skills and a caring approach to customer service. They will be responsible for making daily outbound calls to customers, receiving phone calls, and liaising with project managers to ensure work is completed on...