Customer Experience Leader

2 weeks ago


Redditch, Worcestershire, United Kingdom Sainsbury's Supermarkets Ltd Full time
Customer Experience Manager Job Summary:

As a Customer Experience Manager at Sainsbury's Supermarkets Ltd, you will be responsible for delivering exceptional customer experiences across our stores. You will lead a medium to large in-store team, focusing on operational management, team development, and customer satisfaction.

Key Responsibilities:
  • Support the Lead Customer Experience Manager in delivering improved customer and retail outcomes.
  • Work closely with another Customer Experience Manager to share ideas and identify areas for improvement.
  • Provide a brilliant handover from each shift to the next, ensuring seamless customer experiences.
What You Will Bring:
  • A passion for delivering exceptional customer service.
  • Leadership skills and experience in managing a team.
  • Ability to work collaboratively with colleagues and stakeholders.
  • A willingness to learn and develop, with a focus on customer experience.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A collaborative and supportive work environment.
  • A chance to make a real difference in the lives of our customers.
How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, please click the 'Apply' button to start your application.



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