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Customer Care Team Leader

1 month ago

Redditch, Worcestershire, United Kingdom Mindful Chef Full time
About the Role

We are seeking a highly motivated and experienced Customer Care Team Leader to join our vibrant and forward-thinking team at Mindful Chef. As a key member of our Customer Care team, you will be responsible for leading a team of customer-facing professionals to deliver world-class customer care via phone, email, and chat.

The ideal candidate will be a natural leader with excellent communication and problem-solving skills, able to motivate and inspire their team to achieve exceptional customer satisfaction. You will work closely with internal and external stakeholders to resolve issues and find innovative solutions, while maintaining a customer satisfaction score of 95% and a Trustpilot score of 4.4.

Key Responsibilities
  • Lead a team of customer-facing professionals to deliver world-class customer care
  • Problem-solve and resolve customer issues in a timely and effective manner
  • Work closely with internal and external stakeholders to achieve business objectives
  • Maintain high levels of customer satisfaction and engagement
  • Collaborate with the Customer Care team to develop and implement effective customer care strategies
What We Offer

As a Customer Care Team Leader at Mindful Chef, you will enjoy a range of benefits, including:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Flexible working arrangements, including remote work options
  • Access to a range of employee benefits, including health insurance and a personal learning budget
  • A fun and dynamic work environment with a passionate and driven team
About Us

Mindful Chef is a leading healthy-eating recipe box company, committed to making a positive impact on the world. We are proud to be a B Corp and are dedicated to creating a workplace culture that values diversity, inclusion, and employee well-being. If you are a motivated and experienced leader who is passionate about delivering exceptional customer care, we would love to hear from you.