Customer Operations Manager

5 days ago


Redditch, Worcestershire, United Kingdom Royal Mail Group Full time

About Royal Mail Group

We believe in delivering excellence and making a positive impact on people's lives. With over 500 years of history, we've become an integral part of the UK's infrastructure, connecting businesses and customers across the country.

As a Lead Customer Operations Manager at Royal Mail Group, you'll play a vital role in shaping our future success. Your expertise will help us navigate significant transformational changes, ensuring we remain a leader in the industry.

The Role

You'll be responsible for leading a team of Customer Operations Managers, empowering them to achieve exceptional results across key performance indicators. Your leadership skills will be crucial in driving change, fostering a culture of excellence, and promoting a positive work environment.

About You

We're looking for a highly skilled and motivated individual who can inspire and motivate their team to deliver outstanding results. As a Customer Operations Manager - Transformation Leader, you'll possess excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.

Your Key Responsibilities



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