Customer Service Team Lead

4 days ago


Redditch, Worcestershire, United Kingdom Mindful Chef Full time

About the Role:

We're looking for a seasoned Customer Experience Team Leader to join our vibrant and forward-thinking company, Mindful Chef. As a key member of our Customer Care team, you'll be responsible for leading a team of dedicated professionals who deliver world-class customer service via phone, email, and chat.

Key Responsibilities:

  • Lead and manage a team of customer service representatives to ensure exceptional customer satisfaction and experience.
  • Collaborate with internal stakeholders to resolve complex customer issues and implement innovative solutions.
  • Develop and maintain a deep understanding of our products and services to provide expert guidance to customers.
  • Analyze customer feedback and metrics to identify areas for improvement and implement changes to enhance the customer experience.
  • Promote a culture of continuous learning and development within the team, ensuring they have the skills and knowledge needed to excel in their roles.

What We Offer:

We're committed to providing a supportive and inclusive work environment that fosters growth, innovation, and well-being. As a Customer Experience Team Leader at Mindful Chef, you'll enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and dynamic work environment with a passionate team of professionals.
  • The opportunity to work with a leading brand in the healthy eating market.

Requirements:

To succeed in this role, you'll need:

  • A proven track record of leading high-performing teams and delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • A deep understanding of customer service principles and practices, with a focus on delivering exceptional customer experiences.

Why Join Us?

At Mindful Chef, we're passionate about delivering healthy, delicious meals to our customers while making a positive impact on the world. We're committed to diversity, equity, and inclusion, and we believe that our unique culture and values make us an attractive employer for talented individuals like you.



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