Customer Service Representative

3 weeks ago


Redditch, Worcestershire, United Kingdom Halfords Full time

About the Role

We are seeking a skilled Customer Service Representative to join our team at Halfords. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience with our brand.

Key Responsibilities

  • Respond to customer inquiries in a timely and professional manner, providing solutions and support to meet their needs.
  • Build and maintain strong relationships with customers, identifying their needs and providing personalized service.
  • Work collaboratively with the team to achieve customer satisfaction and resolution goals.
  • Stay up-to-date with product knowledge and provide accurate information to customers.
  • Participate in training and development programs to continuously improve customer service skills and knowledge.

What We Offer

  • A competitive salary and performance-based bonuses.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A dynamic and supportive work environment that encourages teamwork and collaboration.
  • The opportunity to work with a leading brand in the automotive and cycling industry.
  • A range of benefits and perks, including colleague discounts and access to exclusive offers.

If you are passionate about delivering exceptional customer service and have a strong desire to make a difference, we encourage you to apply for this exciting opportunity.



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