Customer Service Representative

4 weeks ago


Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

We are seeking a highly motivated and enthusiastic individual to join our customer service team at Pertemps Bond. As a Customer Service Representative, you will be responsible for providing excellent levels of customer service and meeting all quality and conduct guidelines in line with our business purpose, mission, and values.

Key responsibilities include:

  • Providing customers with accurate information and updating our database with stringent accuracy.
  • Using knowledge and experience to provide relevant support and appropriate advice to our customers.
  • Spotting changes in trading experience patterns and taking relevant actions to confirm pending court actions or other key factors that may be contributing to the change.
  • Informing customers ensuring they have the information they need to make an informed credit decision.
  • Carrying out relevant and appropriate investigations and enquiries on behalf of our customers ensuring they have the information they need to make an informed credit decision.
  • Offering support and advice on credit related matters.
  • Carrying out own research and keeping updated with industry practices and knowledge.

In return, you can expect to receive a salary of £25,000 rising to £26,000 per annum after 12 months, as well as excellent benefits including healthcare cash plan, compassionate leave, and flexible holiday allowance.



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