Customer Service Team Lead

3 weeks ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

We are seeking a skilled Team Manager to lead our team of Planners and Desk Agents at our Redditch site.

As a Team Manager, you will be responsible for coaching and mentoring your team to provide front-line support to our clients, from receiving and processing work orders to scheduling reactive and planned maintenance work.

You will manage the team to deliver results from either a Planning or Desk perspective, providing accurate and concise reports of work order resolution status to senior management.

With a strong background in fast-paced, high-pressure environments, you will be able to understand the complexities of our business and build rapport with your networks across all business areas.

You will be a self-motivated people manager with effective communication, problem-solving, and performance management skills.

Key benefits of this role include:

  • Salary: £31,212 per annum
  • Up to 4% bonus scheme, subject to achievement of targets
  • Group personal pension scheme with matched contributions
  • 25 Days Annual Leave + Bank Holidays
  • Life Assurance
  • Access to state-of-the-art training academy
  • Funded Training Sponsorship Scheme
  • Refer a Friend reward scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres


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