Customer Care Team Lead

4 weeks ago


Redditch, Worcestershire, United Kingdom Mindful Chef Ltd. Full time

{"h1": "Customer Care Team Lead", "p": "We're seeking a Customer Care Team Lead to join our energetic and driven Customer Care team. As a key member of our team, you'll be responsible for leading and developing a high-performing team that delivers world-class customer care via phone, email, and chat.

Key Responsibilities:

* Lead and develop a high-performing team to deliver exceptional customer care
* Collaborate with the Customer Care team to achieve customer satisfaction goals
* Develop and implement strategies to improve customer satisfaction and loyalty
* Provide coaching and training to team members to enhance their skills and knowledge
* Work closely with the Customer Care Lead to align team goals and objectives

What You'll Need:

* 3+ years of experience in customer care or a related field
* Proven track record of leading and developing high-performing teams
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong analytical and problem-solving skills

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity"}



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