Customer Care Team Lead

4 weeks ago


Redditch, Worcestershire, United Kingdom Mindful Chef Full time
About the Role

We're seeking a highly skilled and motivated Customer Care Team Lead to join our dynamic and driven Customer Care team. As a key member of our team, you will play a vital role in delivering world-class customer care via phone, email, and chat.

Key Responsibilities
  • Lead and motivate a high-performing team to achieve exceptional customer satisfaction and Trustpilot scores.
  • Develop and implement strategies to improve customer relationships and loyalty.
  • Collaborate with cross-functional teams to drive business growth and customer engagement.
  • Coach and develop team members to enhance their skills and performance.
  • Monitor and analyze customer feedback to identify areas for improvement.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package, including 38 days of holiday and flexible working arrangements.
  • A comprehensive training program to enhance your leadership skills and knowledge.
  • The chance to work with a talented and passionate team who share your values and commitment to excellence.
About Us

Mindful Chef is a leading food and beverage company that values diversity, inclusion, and customer satisfaction. We're committed to creating a positive and supportive work environment that fosters growth, innovation, and success.

We're proud to have won numerous awards and recognition for our commitment to customer satisfaction and community engagement. Join our team and be part of a dynamic and driven organization that's shaping the future of food and beverage.



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