Sales Team Lead

2 weeks ago


Redditch, Worcestershire, United Kingdom Halfords Full time

Job Overview:

We are seeking a highly skilled Sales Team Lead to oversee our live chat team. The ideal candidate will be responsible for managing a team of live chat agents, ensuring exceptional customer service that drives increased retention rates and customer satisfaction. This role requires a leader who can identify and maximize sales opportunities, ensure seamless customer bookings, and leverage data and analytics to drive performance.

Key Responsibilities:

  • Team Leadership & Development:
    • Lead, mentor, and manage a team of live chat sales agents, fostering a culture of engagement, collaboration, and high performance.
    • Conduct regular one-on-one meetings, performance evaluations, and goal-setting sessions with team members to support their growth and success.
  • Sales Strategy & Execution:
    • Develop and implement strategies to increase customer retention rates through world-class customer service and personalized interactions.
    • Ensure the live chat team never misses a customer booking by maintaining high levels of responsiveness and efficiency.
    • Monitor and analyze live chat interactions to identify and capitalize on sales opportunities, driving revenue growth.
  • Data-Driven Decision Making:
    • Use data and analytics to track sales performance, customer interactions, and agent productivity.
    • Provide regular reports to senior management, offering insights and actionable recommendations based on data analysis.
  • Quality Assurance & Compliance:
    • Oversee the quality assurance process within the live chat team, ensuring all interactions meet company standards and regulatory requirements.
    • Conduct regular reviews of chat transcripts and outbound call logs to ensure compliance and address any issues promptly.
  • Recruitment & Team Building:
    • Lead the recruitment process to attract and hire the right advisors who align with the company's values and objectives.
    • Ensure that new hires receive comprehensive training and onboarding to set them up for success in their roles.
  • Process Improvement:
    • Identify and implement process improvements to enhance the efficiency and effectiveness of the live chat team.
    • Ensure all team members are trained on best practices and tools for live chat sales, customer service, and outbound dialing.
  • Cross-functional Collaboration:
    • Collaborate with other departments, such as customer service, marketing, and product teams, to ensure a seamless and positive customer experience.
    • Participate in cross-functional meetings to align live chat strategies with overall business goals and initiatives.

Requirements:

  • Experience in sales management, with exposure to a supervisory or management role.
  • Strong experience in live chat and outbound dialing for sales and customer service.
  • Proven ability to recruit, manage, and develop a high-performing sales team.
  • Excellent communication, interpersonal, and leadership skills.
  • Data-driven with strong analytical skills, able to interpret metrics and make informed decisions.
  • Experience with quality assurance processes and compliance management.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

If you are a data-driven, customer-focused sales professional with a passion for leading teams and driving business success, we encourage you to apply for this exciting opportunity to lead our live chat team and enhance our customer experience.


  • Sales Team Lead

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Sales Team LeadWe are seeking an experienced Sales Team Lead to lead our live chat team. The ideal candidate will be responsible for managing a team of live chat agents, ensuring exceptional customer service that drives increased retention rates and customer satisfaction.Key Responsibilities:Team Leadership & Development: Lead, mentor, and manage...

  • Sales Team Lead

    1 week ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Sales Team LeadJob Overview:We are seeking an experienced Sales Team Lead to lead our live chat team. The ideal candidate will be responsible for managing a team of live chat agents, ensuring exceptional customer service that drives increased retention rates and customer satisfaction. This role requires a leader who can identify and maximize sales...

  • Sales Team Lead

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Overview:We are seeking a highly skilled Sales Team Lead to oversee our live chat team. The ideal candidate will be responsible for managing a team of live chat agents, ensuring exceptional customer service that drives increased retention rates and customer satisfaction. This role requires a leader who can identify and maximize sales opportunities,...

  • Sales Team Manager

    1 week ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Overview:We are seeking a highly skilled Sales Manager to lead our live chat team at Halfords. The ideal candidate will be responsible for managing a team of live chat agents, ensuring exceptional customer service that drives increased retention rates and customer satisfaction. This role requires a leader who can identify and maximize sales...

  • Department Team Lead

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Take your retail career to the next level with Halfords, the UK's leading retailer of motoring and cycling products and services. As a Department Team Lead, you'll be responsible for the day-to-day running of a department, supervising and coaching others to deliver market-leading standards to our customers.You'll be a key part of the sales floor leadership...

  • Department Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Department CoordinatorAre you looking for a challenging role that will help you grow your career in retail? We have an exciting opportunity for a Department Coordinator to join our team at Halfords.About the Role:As a Department Coordinator, you will be responsible for the day-to-day running of a department, supervising and coaching others to...

  • Department Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Department CoordinatorAre you looking for a challenging role that will help you grow your career in retail? We have an exciting opportunity for a Department Coordinator to join our team at Halfords.About the Role:As a Department Coordinator, you will be responsible for the day-to-day running of a department, supervising and coaching others to...

  • Department Team Lead

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Department CoordinatorAre you a customer service enthusiast looking to take your skills to the next level? We're seeking a Department Coordinator to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.About the Role:As a Department Coordinator, you'll be responsible for the day-to-day running of a...

  • Department Team Lead

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Job Title: Department CoordinatorAre you a customer service enthusiast looking to take your skills to the next level? We're seeking a Department Coordinator to join our team at Halfords, the UK's leading retailer of motoring and cycling products and services.About the Role:As a Department Coordinator, you'll be responsible for the day-to-day running of a...

  • Retail Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Asda Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Home Shop Section Leader. As a key member of our retail team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and achieve sales targets.Key Responsibilities:Lead and manage a team of colleagues to...

  • Retail Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Asda Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Home Shop Section Leader. As a key member of our retail team, you will be responsible for leading and managing a team of colleagues to deliver exceptional customer service and achieve sales targets.Key Responsibilities:Lead and manage a team of colleagues to...

  • Department Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Unlock Your Potential as a Department Coordinator at HalfordsAre you ready to take your retail career to the next level? As a Department Coordinator at Halfords, you'll play a vital role in delivering exceptional customer service and driving sales growth in our stores.About the RoleWe're seeking a motivated and customer-focused individual to join our team as...

  • Department Team Lead

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Halfords Full time

    Unlock Your Potential as a Department Coordinator at HalfordsAre you ready to take your retail career to the next level? As a Department Coordinator at Halfords, you'll play a vital role in delivering exceptional customer service and driving sales growth in our stores.About the RoleWe're seeking a motivated and customer-focused individual to join our team as...


  • Redditch, Worcestershire, United Kingdom Nelson Permanent Placements Full time

    Electrical Design Team LeadNelson Permanent Placements is seeking an experienced Electrical Design Team Lead to join our client's team. Our client is a well-established family-run business experiencing rapid growth and is looking for a skilled professional to lead their design team.The successful candidate will be responsible for designing and developing...


  • Redditch, Worcestershire, United Kingdom Nelson Permanent Placements Full time

    Electrical Design Team LeadNelson Permanent Placements is seeking an experienced Electrical Design Team Lead to join our client's team. Our client is a well-established family-run business experiencing rapid growth and is looking for a skilled professional to lead their design team.The successful candidate will be responsible for designing and developing...

  • Design Team Lead

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Proftech Talent Full time

    Job Title: Design Team LeadAbout the role:The Design Team Lead will be responsible for leading the Design team at Proftech Talent. This is an exciting opportunity for a Design professional to work with the Technical Team.Main Responsibilities:Lead the Design teamWork with the Technical TeamDevelop and implement design strategiesRequirements:CAD...

  • Sales Professional

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Swift Temps Full time

    Sales Executive OpportunityWe are seeking a skilled Sales Executive to drive business growth through the sale of our company's products and services. Key Responsibilities• Generate new leads and maintain a healthy pipeline to drive business growth• Utilize sales skills, knowledge, and techniques to sell our services and solutions• Collaborate with the...

  • Sales Professional

    4 weeks ago


    Redditch, Worcestershire, United Kingdom Swift Temps Full time

    Sales Executive OpportunityWe are seeking a skilled Sales Executive to drive business growth through the sale of our company's products and services. Key Responsibilities• Generate new leads and maintain a healthy pipeline to drive business growth• Utilize sales skills, knowledge, and techniques to sell our services and solutions• Collaborate with the...

  • Sales Professional

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Swift Temps Full time

    Sales Executive OpportunityWe are seeking a skilled Sales Executive to drive business growth through the sale of our company's products and services. Key Responsibilities• Generate new leads and maintain a healthy pipeline to drive business growth• Utilize sales skills, knowledge, and techniques to sell our services and solutions• Collaborate with the...

  • Sales Professional

    3 weeks ago


    Redditch, Worcestershire, United Kingdom Swift Temps Full time

    Sales Executive OpportunityWe are seeking a skilled Sales Executive to drive business growth through the sale of our company's products and services. Key Responsibilities• Generate new leads and maintain a healthy pipeline to drive business growth• Utilize sales skills, knowledge, and techniques to sell our services and solutions• Collaborate with the...