Customer Service Coordinator
3 weeks ago
Customer Support Role
We are seeking a skilled Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be the first point of contact for our customers, providing exceptional service and support.
Your primary responsibilities will include:
- Receiving and responding to customer inquiries via phone and other communication channels
- Creating and managing Work Orders to ensure efficient resolution of customer issues
- Collaborating with our engineering team to resolve customer problems
- Providing regular updates to customers on the status of their issues
You will have a confident phone manner, with the ability to communicate effectively with customers and colleagues alike. You will also have a strong ability to learn and retain information quickly, as you will be working with multiple systems and processes.
We offer a competitive salary, plus night shift allowance, as well as a range of benefits including 25 days annual leave, a discretionary bonus scheme, and a group personal pension scheme. If you have a 'can-do' attitude, are flexible, and have experience in customer service or a related field, we would love to hear from you.
What We Offer
- Salary: up to £27,846 per annum, plus night shift allowance
- 25 days annual leave, plus bank holidays
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
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