Customer Service Coordinator
1 week ago
We are seeking a proactive Customer Service Coordinator to join our experienced and dedicated team in Redditch. The successful candidate will be confident, positive and pro-active, with excellent communication engagement skills and customer awareness.
The key duties of this role include:
- Coordinating with customers and installers during installations, making daily outbound calls to ensure effective communication.
- Receiving phone calls from customers and responding to general enquiries and complaints in a caring and empathetic approach.
- Liaising with Project Managers to ensure work is completed on time and meeting targets.
- Logging service calls and issues accurately in the CRM system.
- Ensuring remedials are completed to customers' satisfaction before signing jobs off.
- Updating systems and reports accurately.
- Monitoring and tracking the status of all installs.
- Executing all elements of the installation process to provide an extraordinary customer experience.
- Being the point of contact to follow up any issues arising during installations in the cluster region.
- Collecting monies from customers related to installations in the cluster region.
- Supporting the team to ensure any outstanding works are completed within a reasonable time-period.
- Checking and submitting invoice paperwork to ensure on-time payments are made.
- Supporting in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently.
The successful candidate will have excellent communication engagement skills and customer awareness, with the ability to respond with a caring and empathetic approach. They will also have customer service experience, be able to work under pressure and meet deadlines and targets, and have experience of Microsoft packages and Outlook.
In return, you can expect a basic salary of £24,000, with a bonus based on how you look after your customers and the feedback they give you. The hours of work are 9-5pm, Monday to Friday, and there is free parking available.
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