Customer Retention Specialist

1 week ago


Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time
Customer Retention

We are seeking a skilled Custome Retention Specialist to join our team. As a key member of our customer success department, you will be responsible for identifying and resolving issues that may lead to customer churn.

Your primary goal will be to provide exceptional customer service, ensuring that our clients receive the highest level of satisfaction. You will work closely with internal stakeholders to develop and implement tailored solutions that meet the unique needs of each customer.

To succeed in this role, you must have excellent communication and problem-solving skills. You should be able to build strong relationships with customers and colleagues alike, leveraging your knowledge of our products and services to drive retention and growth.

In terms of compensation, you can expect a competitive salary of £23,898 per year, with opportunities to earn up to £26,500 through performance-based incentives.



  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    About the RoleAs a Customer Retention Specialist at CCA Recruitment Group, you will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. The primary responsibility of this position is to retain existing customers by understanding their needs, resolving concerns, and offering tailored...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Retention Specialist to join our team at CCA Recruitment Group. As a key member of our customer service team, you will be responsible for retaining existing customers by understanding their needs, resolving concerns, and offering tailored solutions.This is an excellent opportunity for individuals who...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Role Overview:As a Customer Service Retentions Specialist at CCA Recruitment Group, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Careers Full time

    Job DescriptionAs a Client Advocate, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates.This role involves using strong communication...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Retention and Growth StrategyAs a Retention and Growth Manager, you will play a critical role in shaping our company's retention and growth strategy. Your focus will be on developing and implementing initiatives that drive customer loyalty and increase revenue.You will be responsible for analyzing customer data to identify trends and areas for improvement,...

  • Client Advocate

    2 weeks ago


    Larbert, Falkirk, United Kingdom CCA Recruitment Group Careers Full time

    Job OverviewWe are looking for a skilled Customer Retention Specialist to join our team. The successful candidate will be responsible for retaining existing customers and driving business growth through exceptional customer service.The ideal candidate will have a proven track record of delivering results in a fast-paced environment, as well as excellent...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Company Overview">We are CCA Recruitment Group, a leading provider of recruitment services. Our mission is to connect talented individuals with exciting career opportunities.">Salary">The estimated salary for this role is £40,000 - £60,000 per annum, depending on experience.">Job Description">As a Retentions Advisor, you will play a critical role in...


  • Larbert, Falkirk, United Kingdom WebHelp UK Full time

    Job DescriptionAs a Customer Service and Sales Specialist at WebHelp UK, you will be responsible for receiving inbound calls from customers, establishing their needs, and building rapport. You will achieve and exceed sales, productivity, and customer satisfaction targets while maintaining and proactively improving sales skills, product knowledge, competitor...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    About the RoleIn this Client Solutions Consultant position with CCA Recruitment Group, you will focus on retaining existing customers by understanding their needs, resolving concerns, and providing tailored solutions. You will use strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying...


  • Larbert, Falkirk, United Kingdom CV-Library Full time

    About the RoleAs a Customer Service Sales Advisor at Concentrix, you will be working in our Falkirk, Larbert office. This is an on-site role that requires excellent customer call handling skills and a track record of delivering results.

  • Relationship Manager

    4 weeks ago


    Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Job DescriptionThis role involves using strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying with the company. Key Responsibilities:Engage with customers who are considering leaving the company to identify and resolve any issues.Provide personalised solutions and offers to retain...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Job Description:CCA Recruitment Group is seeking an Adviser - Client Engagement to join our team. As a Relationship Manager, you will be responsible for retaining existing customers by understanding their needs, resolving concerns, and offering tailored solutions. This role requires strong communication and problem-solving skills to engage with customers,...

  • Relationship Manager

    4 weeks ago


    Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Role Summary:We are seeking an experienced Relationship Manager to join our team at CCA Recruitment Group. As a key member of our customer service team, you will be responsible for retaining existing customers by understanding their needs, resolving concerns, and offering tailored solutions. This role requires strong communication and problem-solving skills...


  • Larbert, Falkirk, United Kingdom Alexander Dennis Full time

    **Job Description:**As a Bid Planning Specialist at Alexander Dennis, you will play a critical role in the development and execution of our bids. Your primary responsibility will be to oversee opportunities throughout all phases of the bid and contract process, ensuring timely and compelling execution. You will work closely with cross-functional teams,...


  • Larbert, Falkirk, United Kingdom Alexander Dennis Full time

    Alexander Dennis is a global leader in the design and manufacture of double-deck buses and the UK's largest bus manufacturer. We're leading the transition to zero-emission mobility.The Role:We're looking for a Commercial Tender Specialist to join our team. This is a key role in ensuring that our bids are compliant, complete, and...


  • Larbert, Falkirk, United Kingdom Falkirk Council Full time

    Falkirk Council is seeking a highly skilled Customer & Business Support Administrator to join our team. The successful candidate will have excellent written and oral communication skills, strong IT skills, and experience of local authority services.">The role involves working in a busy environment delivering high-quality responsive customer service across a...


  • Larbert, Falkirk, United Kingdom Alexander Dennis Full time

    About Our CompanyAlexander Dennis is a leading manufacturer of double deck buses and the UK's largest bus manufacturer. We're committed to helping create a better world by reducing our environmental impact and promoting sustainable transportation solutions.We're seeking a highly skilled Commercial Bid Manager to join our team, who will be responsible for...


  • Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time

    Key ResponsibilitiesTeam Collaboration: As a member of our team, you will be expected to work collaboratively to achieve common goals and support your colleagues in their roles.Perks & Compensation: In addition to your salary, you will also receive exclusive product discounts, which can help you save money on everyday items.Career Growth: We are committed to...


  • Larbert, Falkirk, United Kingdom Wilkinson & Associates Ltd Full time

    Fully Office Based Accounts Administrator OpportunityW&A are delighted to partner with a key client to bring to market a rare opportunity to train a school or college leaver from scratch. Our client is keen to bring in a trainee and develop them into a skilled accounts administrator.No experience is required, only an excellent attitude and a passion for...

  • Retentions Advisor

    4 weeks ago


    Larbert, United Kingdom Cca Recruitment Group Full time

    As a Retentions Advisor , your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions.You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates.

  • Retentions Advisor

    1 month ago


    Larbert, United Kingdom CCA Recruitment Group Full time

    As a Retentions Advisor, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and...

  • Retentions Advisor

    1 month ago


    Larbert, United Kingdom CCA Recruitment Group Full time

    As a Retentions Advisor , your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and...

  • Retentions Advisor

    4 weeks ago


    Larbert, United Kingdom Cca Recruitment Group Full time

    As a Retentions Advisor , your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions.You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates.This role will involve using strong communication and...

  • Retentions Advisor

    1 month ago


    Larbert, United Kingdom CCA Recruitment Group Full time

    As a Retentions Advisor, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and...

  • Retentions Advisor

    2 months ago


    Larbert, United Kingdom CV-Library Full time

    As a Retentions Advisor, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and...


  • Larbert, United Kingdom Cca Recruitment Group Full time

    As a Retentions Advisor , your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions.You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates.This role will involve using strong communication and...

  • Sales Advisor

    7 months ago


    Larbert, United Kingdom Certas Energy UK Ltd Full time

    **We are looking for a Sales Advisor to join our Heating Services team at Certas Energy, this role is a Permanent contract based in our Larbert office working 37.5 hours a week.** The role of Heating Services Sales Advisor requires you to drive sales and retention of new and existing Heating Services customers as well as dealing with inbound and outbound...


  • Larbert, United Kingdom Certas Energy UK Ltd Full time

    We currently have a vacancy for a qualified accountant/tax advisor to join our team as an Indirect Tax Specialist. This is a full-time, permanent role. It is primarily based from our office in Larbert, however there will be opportunity to work remotely from home two days a week. This role provides an excellent opportunity within the UK’s largest...

  • Paint Technician

    14 hours ago


    Larbert, United Kingdom FMG Repair Services Full time

    **Paint Technician - Falkirk £31,285 with very achievable OTE of £50,000** **Benefits**: This job includes: - 22 days’ holiday plus Bank Holidays, - Workplace Pension and Life Assurance - Employee Assistance Programme. - IMI (ATA) Accreditation Support, through our Academy - Cycle to Work Scheme - Employee Referral Scheme - Uniform This is an exciting...