Customer Retention Specialist

3 weeks ago


Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time
Job Description

We are seeking a highly skilled Customer Retention Specialist to join our team at CCA Recruitment Group. As a key member of our customer service team, you will be responsible for retaining existing customers by understanding their needs, resolving concerns, and offering tailored solutions.

This is an excellent opportunity for individuals who thrive in a fast-paced environment and possess strong communication and problem-solving skills. You will play a critical role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates.

Main Responsibilities:
  • Engage with customers who are considering leaving the company to identify and resolve any issues.
  • Provide personalized solutions and offers to retain customers.
  • Communicate effectively via various channels to address customer concerns.
  • Maintain a thorough understanding of our products and services to recommend the best solutions.
  • Handle customer complaints and inquiries professionally, ensuring a high level of customer service.
  • Achieve individual and team retention targets and contribute to overall business success.

What We Offer:
  • Salary: Competitive basic salary of £23,898, with the opportunity to earn up to £26,500 OTE through performance.
  • Shifts: Flexible working schedule, 5 days out of 7, between 8am and 9pm.
  • Training: 3 weeks of comprehensive initial training, with ongoing development and support to help you succeed in your role.
  • Benefits: Access to discounted products and services as part of your employment package, pension, healthcare cover.

The estimated salary for this position is £25,000 - £28,000 per annum.

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