Relationship Manager

4 weeks ago


Larbert, Falkirk, United Kingdom CCA Recruitment Group Full time
Role Summary:

We are seeking an experienced Relationship Manager to join our team at CCA Recruitment Group. As a key member of our customer service team, you will be responsible for retaining existing customers by understanding their needs, resolving concerns, and offering tailored solutions. This role requires strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying with the company.

Your key responsibilities will include:
  • Engaging with customers who are considering leaving the company to identify and resolve any issues.
  • Providing personalized solutions and offers to retain customers.
  • Communicating effectively via various channels to address customer concerns.
  • Maintaining a thorough understanding of the company's products and services to recommend the best solutions.
  • Handling customer complaints and inquiries professionally, ensuring a high level of customer service.
  • Achieving individual and team retention targets and contributing to overall business success.


What We Offer:

In addition to a competitive basic salary starting at £23,898, with opportunities for increases up to £26,500 based on performance, we offer a flexible working schedule, 5 days out of 7, between 8am and 9pm. Comprehensive initial training, access to discounted products and services, pension, healthcare cover, and other benefits are also included.

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