Assistant Central Support/Security Manager

7 months ago

Larbert, United Kingdom Serco Full time

Assistant Central Support/Security Manager.

Forth Valley Royal Hospital, Larbert, FK5 4EB.

Full time – .5 hours per week.

Salary – Agenda for Change – Band 5.

Main Purpose:

A key member of the Central Support Team, working closely with the Central Support Manager, ensuring needs are met within the contractual framework on all aspects of the Central Support services. The main responsibilities include, Customer relationship building, management of customer expectations, problem solving and dispute resolution at all levels, is pivotal in this role. The Assistant Central Support Manager will provide feedback to the Central Support Team, in relation to their performance and service levels. Diplomacy and negotiation skills are essential in carrying out this aspect of the role.

Main Accountabilities:

Investigating client complaints, implementing action plans, monitoring improvements, and providing comprehensive written reports. Establishing and reviewing working procedures within each area to ensure the requirements of all relevant legislation are fully met. Assisting with analysing data on service delivery and performance. Maintain all required records and paperwork are completed in line with Health and Safety, Quality and Serco and Board policies and procedures. Collate / reporting information relating to failed jobs. Produce reports as required by departmental managers. Monitor and report on operational colleagues’ workload. Ensure all records are kept accurately and timeously. Data input. Mainly office based with some movement to around the building. The job holder will be required to spend considerable time in an office environment using a computer. Input data for a significant time each day.

What you will need for the role:

Educated to a Diploma, working towards Degree Level [or equivalent experience] NVQ Level 2 in relevant Health and Safety subject. Basic Certificate in Health and Safety NVQ Level 2 in supervisory management. Experience in customer care development/Health Care through significant experience working within a large public sector organisation ideally the care environment. The previous management of a large team of colleagues including a responsibility for absence, performance, recruitment, and performance etc or having a regular involvement at a supervisory level. Practical experience of conducting quality audits to monitor client/ customer satisfaction. IT literate – Microsoft Office. Knowledge of fire safety regulations. Knowledge of lifting and handling procedures. SIA Licence

What we offer  

Up to 6% contributory pension scheme.  Agenda for Change Scotland Benefits. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.  Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.  A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.  Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.  Interesting and enjoyable work.  Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

  • Central Specimen Reception Supervisor

    6 months ago

    Larbert, United Kingdom NHS Scotland Full time

    An opportunity has arisen for an experienced and enthusiastic individual to join us to assist the Blood Sciences Department at Forth Valley Royal Hospital. Centrally located in Falkirk with easy access to both Glasgow and Edinburgh, the laboratory is preparing for ISO15189 accreditation. We are looking to strengthen our existing departments and you will be...

  • Security & Car Parking Officer

    6 months ago

    Larbert, United Kingdom Serco Plc Full time

    Contract type - Part time Security & Car Parking Officer - Forth Valley Royal Hospital 34.6 hour per week based on a 5 week rota, must be able to do day/night/weekend shifts. Salary - Agenda for Change - Band 2. Job Purpose - To deliver a helpful and professional front of house Security and Car parking service in line with Board and Serco requirements in...

  • Security & Car Parking Officer

    7 months ago

    Larbert, United Kingdom Serco Plc Full time

    Contract type - Part time Security & Car Parking Officer - Forth Valley Royal Hospital 34.6 hour per week based on a 5 week rota, must be able to do day/night/weekend shifts. Salary - Agenda for Change - Band 2. Job Purpose - To deliver a helpful and professional front of house Security and Car parking service in line with Board and Serco requirements in...

  • IT Security Team Manager

    1 month ago

    Larbert, Falkirk, United Kingdom Falkirk Council Full time

    OverviewFalkirk Council, a leading local authority in Scotland, is seeking an experienced IT Security Team Manager to join its Infrastructure, Collaboration and Technology (ICT) unit. This exciting opportunity offers the chance to lead transformation and innovation in key areas such as cybersecurity, enterprise network, ICT infrastructure, and voice/data...

  • Facilities Assistant

    4 weeks ago

    Larbert, Falkirk, United Kingdom Falkirk Council Full time

    **Job Advert**We are seeking a highly motivated and enthusiastic Facilities Assistant to join our team at Falkirk Council.This is a fantastic opportunity to work in a supportive environment, carrying out basic maintenance work within our buildings and grounds. You will be responsible for routine tests of the fire alarm and water systems, liaising with...

  • Experienced Assistant Technical Officer, Cardiac

    6 months ago

    Larbert, United Kingdom NHS Scotland Full time

    There is an exciting opportunity to join the Cardiac Physiology Team at NHS Forth Valley. We are looking for an additional experience Assistant Technical Officer ( ATO ) Band 4 to join our friendly and experienced team. The service has eleven consultants with clinical expertise in Cardiac Rhythm Management ,EP ,Heart Failure and Cardiac imaging including...

  • Payroll Administrator

    6 months ago

    Larbert, United Kingdom Serco Plc Full time

    Forth Valley Royal Hospital Full time - 37.5 hours per week - 6 Month Fixed Term Salary £25,468.00 - £27,486.00 depending on experience plus Serco benefits **Main Purpose**: To provide an administrative service to within Customer Support ensuring records are kept confidential and secure, produce reports, take minutes of meetings and organise and...

  • Personalised Support Assistant

    4 days ago

    Larbert, Falkirk, United Kingdom Care UK Full time

    About the Role">Care UK is a multi-award-winning care provider, dedicated to delivering high-quality care and support to our residents. As a Care Assistant, you will play a vital role in our team, providing person-centred care and support to ensure that each resident receives the attention and care they need.">Job Summary">">We are seeking individuals who...

  • Facilities Assistants

    1 month ago

    Larbert, United Kingdom Falkirk Council Full time

    Job Advert There are 2 permanent posts. One 37 hours per week and the other 18.5 hours per week. We are looking to recruit a friendly, motivated, enthusiastic Facilities Assistant who enjoys paying attention to detail and taking pride in their area of work to join Invest Falkirk working within the Premises team at a specified Falkirk Council building...

  • Bid Management Expert

    3 weeks ago

    Larbert, Falkirk, United Kingdom Alexander Dennis Full time

    As a Commercial Bid Manager at Alexander Dennis, you'll play a crucial role in securing new business and driving growth. With a competitive salary and excellent benefits, you'll enjoy a great work-life balance.You'll oversee opportunities throughout all phases of the bid and contract process, ensuring compliance, completeness, and competitiveness. Experience...

  • Care Support Worker

    7 months ago

    Larbert, United Kingdom TribePost Full time

    Being part of our Children and Young people team, your day will be varied. This can include supporting someone to take part in their favourite activities such as swimming or attending soft play. It could also mean spending a day in the house doing arts and crafts or having a movie marathon. Are you interested in working for an award-winning social care...

  • Maintenance Assistant

    7 months ago

    Larbert, United Kingdom Serco Plc Full time

    Forth Valley Royal Hospital,Larbert, FK5 4EB Full Time, Permanent (37.5 hours per week) 6 week operational rota **Salary**: Band 3 £25,468 - £27,486 per annum (plus shift enhancements) Here at Serco, we’re looking for a Maintenance Assistant to join us at the Forth Valley Royal Hospital, offering a unique opportunity to work in a diverse engineering...

  • Shift Maintenance Assistant

    6 months ago

    Larbert, United Kingdom Serco Plc Full time

    Forth Valley Royal Hospital,Larbert, FK5 4EB Shift Maintenance Assistant Full Time, Permanent (37.5 hours per week) 6 week operational rota **Salary**: Band 3 £25,468 - £27,486 per annum (plus shift enhancements) Here at Serco, we’re looking for a Maintenance Assistant to join us at the Forth Valley Royal Hospital, offering a unique opportunity to...

  • Shift Maintenance Assistant

    7 months ago

    Larbert, United Kingdom Serco Plc Full time

    Forth Valley Royal Hospital,Larbert, FK5 4EB Shift Maintenance Assistant Full Time, Permanent (37.5 hours per week) 6 week operational rota **Salary**: Band 3 £25,468 - £27,486 per annum (plus shift enhancements) Here at Serco, we’re looking for a Maintenance Assistant to join us at the Forth Valley Royal Hospital, offering a unique opportunity to...

  • Accounting Assistant Manager

    4 days ago

    Larbert, Falkirk, United Kingdom Wilkinson And Associates Full time

    Wilkinson And Associates requires an Accounting Assistant Manager to join our finance team in Falkirk. This role involves hybrid working, with 37 hours of work per week.You will work closely with the Group Management Accountant to manage financial tasks, including:Statement reconciliations and accounts payable managementProcessing invoices and sales ledger...

  • Finance Team Assistant Manager

    4 days ago

    Larbert, Falkirk, United Kingdom Springfield Group Full time

    Job DescriptionThe Finance Team Assistant Manager will play a crucial role in supporting the finance team at the Springfield Group. This is a varied role that requires attention to detail, organizational skills, and effective communication.Key responsibilities include:Supporting the finance team with business accounting and processing activitiesMonitoring...

  • Fp&A Manager

    3 weeks ago

    Larbert, United Kingdom Alexander Dennis Limited Full time

    FP&A Manager Any UK Site We're leading the transition to zero-emission mobility.Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK's largest bus manufacturer.At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet.Through our Sustainability Pledge, which guides our...

  • Clinical Support Worker, National Treatment Centre

    6 months ago

    Larbert, United Kingdom NHS Scotland Full time

    An excellent opportunity, within a new development in NHS Forth Valley has arisen for enthusiastic, flexible and self motivated Clinical Support Worker who is committed to the provision of safe, consistent patient centred quality care. NHSFV are currently constructing a new National Treatment Centre 26 bedded ward for elective orthopaedic surgery. The NTC...

  • Domestic Assistant

    6 months ago

    Larbert, United Kingdom Serco Plc Full time

    Domestic Assistant (night shift) Forth Valley Royal Hospital 30.63 hours - 2045 - 0600 hours, 3 days on 3 days off Salary £23,362.00 - £25,368.00, plus night shift enhancement plus basic Serco benefits The department is responsible for maintaining a clean and healthy, safe and caring environment for patients, visitors and staff. It is an established...

  • Care Assistant

    7 months ago

    Larbert, United Kingdom Glenbervie Care Home Full time

    Glenbervie Care Home is situated within the quiet leafy surroundings of Glenbervie Business Park on the outskirts of Larbert providing 24-hour nursing care for adults between 18 and 65 as well as elderly and dementia care. **Role Specification** - To provide and maintain a high standard of individual care and comfort allowing the quality of life of the...