Domestic Assistant

Domestic Assistant (night shift)

Forth Valley Royal Hospital

30.63 hours - 2045 - 0600 hours, 3 days on 3 days off

Salary £23,362.00 - £25,368.00, plus night shift enhancement plus basic Serco benefits

The department is responsible for maintaining a clean and healthy, safe and caring environment for patients, visitors and staff. It is an established multi skilled department responsible for providing a high quality and cost effective service that complements the patient experience. It retains the flexibility to respond positively to improvements in the service delivery solution.

**Main Purpose**:
The Domestic Assistant will play a pivotal role in ensuring patient satisfaction in the hospital. Component parts of the role will include the delivery of cleaning, catering and housekeeping services to an agreed standard within clinical areas and departments. Domestic staff will be flexible and can be either allocated to a ward or department areas or to geographical areas.

**Main Accountabilities**: Delivery of cleaning, and customer services to an agreed standard as defined in the service level specification within agreed clinical areas, departments and public areas. Clean to a hygienic standard following work procedures that incorporate all quality standards laid down by the Client or Serco and Environmental Audits Complete the domestic work methods as trained and instructed Empty, dispose and replace clinical and domestic waste as directed and ensure that waste is disposed of correctly Maintain high standards of personal hygiene and infection control standards Participate as a full member of the wider team supporting colleagues and working flexibly to assist other members of the team Support the Housekeeper with a range of catering duties during mealtimes Ensure customer satisfaction Effective communication with all levels of staff Assisting and liaison with Team Leaders Comply with the policies on Health & Safety, COSHH and other statutory legislation Reporting on the facilities general condition and repair in terms of maintenance reporting and hazards Present a flexible, helpful and professional image at all times

**What you will need for the role**: Good communication skills. Shows initiative and self motivation. Awareness of service image. Physically fit. Energetic. Friendly. Reliable. Attention to detail. Risk Assessment awareness Flexible attitude to working times and methods. Customer focus Numerate/literate. BICSs training to Operator Proficiency Certificate Level 1 (OPC L1) Basic Food Hygiene Certification Health and Safety Awareness Site Orientation and Corporate Induction Customer care Fire Safety

Experience
No formal experience is required as all staff will undertake a range of compulsory training courses prior to and during employment to ensure maintenance of high quality standards. Range of routine work procedures.

What we offer
Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion. Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.