2nd Line IT Service Support Professional

22 hours ago


Glasgow, Glasgow City, United Kingdom CV-Library Full time

As a leading Managed Service Provider in Scotland, our company prioritizes its cloud platform to offer the best of both worlds. We have been operating the only Tier 3 data centre in Scotland since 2015.

Job Title: Technical Service Desk Analyst

Location: Glasgow/Onsite

Salary:

£24,000 - £30,000 per annum

Daily Responsibilities:
  • Supporting the Service Desk in a 1st/2nd Line capacity.
  • Assisting a large client base through ticket requests and occasional onsite visits for issue resolution and project support.
  • Maintaining and supporting client infrastructure.
  • Working on a shift-pattern basis.
Tech Stack:
  1. Active Directory
  2. Office 365
  3. VMWare
  4. Networks: Maintenance, configuration, administration
  5. Disaster Recovery
  6. Server Support
  7. Hardware troubleshooting
Company Benefits:
  1. Company pension scheme.
  2. Free on-site parking.
  3. Discounted or free food provided.
  4. Cycle-to-work scheme.
  5. Sick pay.
  6. Life insurance.
  7. Casual dress policy.
About the Role:

This role is an exciting opportunity for an energetic individual to join our Service Desk team as a Technical Service Desk Analyst.



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