IT Service Delivery Lead

1 day ago


Glasgow, Glasgow City, United Kingdom Sanderson Recruitment Plc Full time

**Job Description:** Technical Operations Specialist

Sanderson Recruitment Plc is seeking a skilled Technical Operations Specialist to join our team. As a key member of our IT department, you will be responsible for managing a team of Desktop Support Engineers to deliver high-quality 2nd-line support services. Your primary focus will be on supporting standard desktop systems and specialized equipment, while driving service improvements and ensuring a customer-focused approach.

Responsibilities
  • Manage a team delivering 1st and 2nd-line support for standard desktops and specialized equipment.
  • Ensure incidents and service requests are resolved efficiently, utilizing escalation processes as needed.
  • Oversee resource allocation to maintain service continuity during peak periods.

**Requirements:**
A strong understanding of desktop support (Windows, iOS, Linux, MacOS) and specialized configurations is essential. Experience in managing and developing teams to deliver exceptional customer service is also required. Familiarity with ITSM tools, ticketing systems, and KPI/SLA management is highly desirable.

**Salary:** £50,000 - £65,000 per annum


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