Digital Services Technician
4 days ago
Digital Support Role
The Arnold Clark Group is seeking a skilled Digital Support technician to work in our Kilbirnie Street and Hillington Head Office sites in Glasgow. The role involves providing 2nd line technical support to our employees.
About the Job:
The successful candidate will have extensive experience in IT support, preferably in a 2nd line position. They will be an expert in resolving complex technical issues related to hardware, software, and networking.
Responsibilities:
- Deliver technical support to employees across the UK via various communication channels.
- Manage incidents and requests, collaborating with internal and external stakeholders.
- Develop and maintain technical documentation to support the team.
- Collaborate with 3rd line teams to resolve complex technical issues.
Requirements:
- Over 2 years' IT support experience.
- Expertise in MS Windows environment, hardware, and software troubleshooting.
- Strong understanding of Active Directory user/group management and LAN/WAN technologies.
- Excellent communication and interpersonal skills.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
Estimated Salary Range: £35,000 - £45,000 per annum
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