Facilities and Site Operations Manager
6 days ago
We are seeking a highly skilled and experienced Facilities and Site Manager to join our team at CBRE. As a key member of our operations team, you will be responsible for managing and maintaining our client properties, ensuring compliance with health and safety regulations, and providing exceptional customer service.
Key Responsibilities- Manage and maintain client properties, including ensuring compliance with health and safety regulations and company procedures.
- Develop and maintain excellent client relationships, ensuring that they receive the highest standards of service in relation to their operational needs.
- Prepare, control, and monitor service agreements in accordance with client budgets and requirements.
- Monitor key performance indicators and take remedial action as necessary to ensure required standards are maintained and improved.
- Liaise with building managers and procurement departments to ensure compilation of external contracts and procurement needs are carried out in line with company policy.
- Monitor FM works onsite and liaise with service providers and subcontractors.
- Manage day-to-day customer relationships with site teams, including ensuring requests for changes to site scope and services are communicated to the Contract Manager.
- Help prepare quotes for additional subcontractor works and upload quotes to Web Quote for client approval.
- Organize approved additional works with subcontractors up to £30k and classify works over £30k as projects.
- Identify opportunities for continuous improvement and inform Contract Manager and client.
- Ensure the fabric of the building is maintained and serviced to a high standard in accordance with management contracts and agreed budgets.
- Support with providing solutions to issues that may arise and ad-hoc activities that require input.
- Be responsible for all health and safety compliance onsite, including that of third-party services providers and maintenance records.
- Compile and maintain all required management information and records relating to company, health and safety, and other related records.
- Ensure fire and other evacuations are carried out on a regular basis in accordance with health and safety requirements.
- Liaise with local authorities as necessary.
- Proactively manage risk and deal with insurance issues on site.
- Work with on-site planners to provide input into planning and scheduling, including adjustments and corrections, and WO allocation to the delivery team.
- Ensure OP61 (Client Review) and OP63 (Contractor Checklist) are completed monthly.
- Ensure dynamic risk assessments are completed for jobs not covered by CBRE site risk assessments.
- Incident and accident reporting, including producing follow-up Root Cause Analysis/Learning from Experience to support knowledge sharing.
- Obtain customer approval for all Engineer and FC overtime and ensure it is charged back, including staying late, assistance with shutdowns, and extra works.
- Engineer Timesheets - authorize and ensure submitted to helpdesk by 09:00 Monday morning, along with hazards.
- First point of contact for any Engineer pay issues - coach Engineers to check timesheet submissions first and then contact the helpdesk.
- Complete monthly 1:1s with team, manage non-performance of site team, recognize good performance, and share success stories.
- Ensure all Engineer induction and ongoing QHSE and functional training is up to date with CBRE training Matrix.
- Recruitment - support Contract Manager with recruitment process.
- CBRE - Attend Contract Manager, FM, and all hands meetings/calls.
- Excellent customer service, interpersonal, and communication skills.
- High degree and knowledge reference of Health and Safety legislation, environmental protection requirements, and ideally IOSH or NEBOSH qualified.
- Ability to work within a team and on own initiative and within a pressurized environment with excellent organizational and planning skills.
- Reporting to Contract Manager.
- Line management responsibility for site team.
- Line management responsibility for all relevant subcontractors.
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