Facilities and Site Operations Manager

2 days ago

Coalville, Leicestershire, United Kingdom CV Library Full time
Job Title: Facilities and Site Manager

This role is responsible for ensuring the adherence to budgetary costs and customer service standards. The successful candidate will be responsible for managing the day-to-day operations of the site, including the maintenance and upkeep of the facilities.

Key Responsibilities:

Customer Service

  1. To develop and maintain excellent client relationships, ensuring that they receive the highest standards of service in relation to their operational needs.
  2. To prepare, control, and monitor the service agreement in accordance with the client's budgetary agreement.
  3. To regularly monitor key performance indicators and take remedial action as applicable to ensure the required standards are maintained and constantly improved.
  4. To manage major work programmes on site, acting as the liaison point for all parties involved.
  5. To produce management reports in accordance with the needs of the business.
  6. To liaise with the building manager and the procurement department to ensure compilation of external contracts and ensure that all procurement needs are carried out in line with Company policy.
  7. To monitor FM works onsite and liaise with service providers/sub-contractors.
  8. To ensure that a work order is in place for all jobs completed by the site team prior to work commencing.
  9. To attend daily/weekly/monthly meetings as formally agreed and requested.
  10. To manage day-to-day customer relationships with the site team.
  11. To ensure any requests for changes to site scope & services are communicated to the Contract Manager.
  12. To help prepare any quotes for additional subcontractor works & upload any quotes to Web Quote for Client Approval.
  13. To help organise any approved additional extra works with the sub-contractors up to £30k (>£30k classified as project).
  14. To identify other opportunities for continuous improvement and inform Contract Manager/client.
  15. To ensure the fabric of the building both externally and internally is maintained and serviced to a high standard in accordance with the management contract and agreed budgets.
  16. To support with providing solutions to any issues which may arise and ad-hoc activities that may require your input.

QHSE & Compliance

  1. To be responsible for all the health and safety compliance onsite, including that of third-party service providers and maintenance records.
  2. To compile and maintain all required management information/records relating to company, health and safety and other related records.
  3. To ensure fire and other evacuations are carried out on a regular basis in accordance with the health and safety requirements.
  4. To liaise with local authorities as appropriate.
  5. To proactively manage risk and deal with insurance issues on site.
  6. To work with onsite planner to provide input into any planning/scheduling including any adjustments/corrections & WO allocation to the delivery team.
  7. To manage WO completion via client systems.
  8. To manage use of Avetta including employee & work order compliance.
  9. To ensure site team follow all QHSE procedures; including provision, use & inspection of PPE.
  10. To ensure OP61 (Client review) & OP63 (Contractor Checklist) are completed monthly.
  11. To ensure dynamic risk assessments are completed for jobs that are not covered by CBRE site risk assessments.
  12. To escalate if requested to do work outside of agreed site scope.
  13. To conduct toolbox talks - monthly briefing complete and team sign off uploaded to eLogbook's.
  14. To ensure team complete safety spotlights.
  15. To ensure team submit 1/week per person with timesheet.
  16. To complete QHSE & AGM audits - all actions to be completed within timeframes.
  17. To incident and accident reporting including producing follow up Root Cause Analysis/Learning from Experience to support knowledge sharing.

Subcontractors

  1. To oversee third party contracts to ensure the correct standard of service is provided in accordance with the agreed contract.
  2. To manage use of Avetta including supplier compliance, work orders and workers.
  3. To request RAMS from subcontractors 2 weeks before due visit date and submit onto system for approval at least 48 hours before service visit.
  4. To notify all subcontractors of their planned visit dates in conjunction with the CBRE OP18 document, and as agreed with the Contract Manager.
  5. To ensure all passes are approved on Client's Right Crowd & ensure full site induction is complete before work commences, this may include yard access.
  6. To ensure that all subcontractor logbooks are compliant with CBRE / Client procedures and demonstrate this at sub-contractor logbook audits.
  7. To read all subcontractor worksheets and escalate any issues with Contractor Manager.
  8. To liaise with sub-contractors on any reported defects.
  9. To ensure that sub-contractors have been monitored as per client/CBRE procedures (OP63).

The above is a guideline to the role and is not intended to be fully inclusive or exclusive of the duties required.

  • Facilities and Site Operations Manager

    3 days ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    3 days ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    6 days ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    6 days ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CV Library Full time

    Job Title: Facilities and Site ManagerThis role is responsible for ensuring the effective management of facilities and site operations, ensuring compliance with health and safety regulations, and providing excellent customer service.Key Responsibilities:Customer ServiceTo develop and maintain strong relationships with clients, ensuring they receive...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CV Library Full time

    Job Title: Facilities and Site ManagerThis role is responsible for ensuring the effective management of facilities and site operations, ensuring compliance with health and safety regulations, and providing excellent customer service.Key Responsibilities:Customer ServiceTo develop and maintain strong relationships with clients, ensuring they receive...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job Title: Facilities and Site ManagerAt CBRE, we are seeking a highly skilled and experienced Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for the management and maintenance of our client properties, ensuring that they meet the highest standards of health and safety, environmental protection,...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job Title: Facilities and Site ManagerAt CBRE, we are seeking a highly skilled and experienced Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for the management and maintenance of our client properties, ensuring that they meet the highest standards of health and safety, environmental protection,...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    1 week ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    2 hours ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and ensuring compliance with health and safety regulations.Key...

  • Facilities and Site Operations Manager

    2 weeks ago

    Coalville, Leicestershire, United Kingdom CBRE Local UK Full time

    Job Title: Facilities and Site ManagerCBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and driving continuous improvement.Key...

  • Facilities and Site Operations Manager

    3 days ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities and Site Manager to join our team at CBRE. As a key member of our operations team, you will be responsible for the management and maintenance of our client properties, ensuring that they are safe, secure, and meet the highest standards of service.Key ResponsibilitiesManage and oversee the...

  • Facilities and Site Operations Manager

    3 days ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities and Site Manager to join our team at CBRE. As a key member of our operations team, you will be responsible for the management and maintenance of our client properties, ensuring that they are safe, secure, and meet the highest standards of service.Key ResponsibilitiesManage and oversee the...

  • Facilities and Site Operations Manager

    5 days ago

    Coalville, Leicestershire, United Kingdom CV Library Full time

    Job Title: Facilities and Site ManagerThis role is responsible for ensuring the effective management of facilities and site operations, ensuring compliance with health and safety regulations, and maintaining excellent customer service standards.Key Responsibilities:Customer ServiceTo develop and maintain strong relationships with clients, ensuring they...

  • Facilities Site Manager

    2 weeks ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job Title: Facilities Site ManagerThe Facilities Site Manager plays a crucial role in ensuring the smooth operation of client properties, adhering to health and safety, environmental, and company procedures. This position requires strong leadership and management skills to oversee site teams, subcontractors, and client relationships.Key...

  • Facilities Site Manager

    2 weeks ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job Title: Facilities Site ManagerThe Facilities Site Manager plays a crucial role in ensuring the smooth operation of client properties, adhering to health and safety, environmental, and company procedures. This position requires strong leadership and management skills to oversee site teams, subcontractors, and client relationships.Key...

  • Facilities and Site Operations Manager

    6 days ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities and Site Manager to join our team at CBRE. As a key member of our operations team, you will be responsible for managing and maintaining our client properties, ensuring compliance with health and safety regulations, and providing exceptional customer service.Key ResponsibilitiesManage and...

  • Facilities and Site Operations Manager

    6 days ago

    Coalville, Leicestershire, United Kingdom CBRE Full time

    Job SummaryWe are seeking a highly skilled and experienced Facilities and Site Manager to join our team at CBRE. As a key member of our operations team, you will be responsible for managing and maintaining our client properties, ensuring compliance with health and safety regulations, and providing exceptional customer service.Key ResponsibilitiesManage and...

  • Facilities and Site Manager

    2 weeks ago

    Coalville, Leicestershire, United Kingdom CV Library Full time

    Job Title: Facilities and Site ManagerThis role is responsible for ensuring the effective management of facilities and site operations, ensuring compliance with health and safety regulations, and maintaining excellent customer service standards.Key Responsibilities:Customer ServiceTo develop and maintain strong relationships with clients, ensuring they...