Facilities and Site Operations Manager

2 weeks ago

Coalville, Leicestershire, United Kingdom CBRE Local UK Full time
Job Title: Facilities and Site Manager

CBRE Local UK is seeking a highly skilled Facilities and Site Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our facilities, maintaining excellent client relationships, and driving continuous improvement.

Key Responsibilities

Customer

  1. Develop and maintain strong relationships with clients, ensuring exceptional service delivery and attending regular meetings as required.
  2. Manage service agreements, monitoring key performance indicators, and taking corrective action to ensure high standards are maintained.
  3. Produce management reports to support business needs and liaise with the building manager and procurement department to ensure compliance with company policies.
  4. Monitor FM works onsite, liaise with service providers, and manage day-to-day customer relationships with the site team.
  5. Communicate changes to site scope and services to the Contract Manager and help prepare quotes for additional subcontractor works.
  6. Organize approved additional works with subcontractors and identify opportunities for continuous improvement.
  7. Ensure the fabric of the building is maintained and serviced to a high standard, in accordance with the management contract and agreed budgets.
  8. Support with providing solutions to issues and ad-hoc activities that require input.

QHSE & Compliance

  1. Ensure all health and safety compliance onsite, including third-party service providers and maintenance records.
  2. Compile and maintain management information/records relating to company health and safety and other related records.
  3. Ensure fire and other evacuations are carried out regularly, updating emergency plans and site maps as necessary.
  4. Liaise with local authorities as required and proactively manage risk and deal with insurance issues on site.
  5. Work with the onsite planner to provide input into planning/scheduling and ensure site team follows QHSE procedures.
  6. Ensure OP61 and OP63 are completed monthly and dynamic risk assessments are completed for jobs not covered by CBRE site risk assessments.
  7. Report incidents and accidents, producing follow-up Root Cause Analysis/Learning from Experience to support knowledge sharing.

Subcontractors

  1. Oversee third-party contracts to ensure the correct standard of service is provided in accordance with the agreed contract.
  2. Request RAMS from subcontractors 2 weeks before due visit date and submit onto system for approval at least 48 hours before service visit.
  3. Notify all subcontractors of their planned visit dates and ensure all subcontractor logbooks are compliant with CBRE/Client procedures.
  4. Read all subcontractor worksheets and escalate any issues with the Contractor Manager.
  5. Liaise with subcontractors on any reported defects and ensure subcontractors have been monitored as per client/CBRE procedures.
  6. Previous supervisory experience within a client environment, including Line Management responsibility for Company personnel and contractors and management service agreements as applicable.
  7. Excellent customer service, interpersonal, and communication skills.
  8. High degree of knowledge of Health and Safety legislation, environmental protection requirements, and ideally IOSH or NEBOSH qualified.

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