IT Business Support Specialist

4 weeks ago


Bangor, Gwynedd, United Kingdom HAYS Specialist Recruitment Full time

About the Role:

We are seeking a skilled IT Business Support Engineer to join our team in Bangor. As a key member of our global IT team, you will provide 2nd level support for assigned services, collaborate with global teams to align IT services with business needs, and participate in projects to improve IT systems and processes.

Your Key Responsibilities:

  • Act as service owner for global applications
  • Engage with business units to enhance processes and IT support
  • Maintain service descriptions and support new implementations
  • Provide 2nd level support for assigned services
  • Collaborate with global teams to align IT services with business needs
  • Participate in projects to improve IT systems and processes
  • Provide software support and maintenance for local applications
  • Offer on-site hardware support, maintenance, and diagnostics for desktops, printers, telephony systems, and production machinery
  • Maintain detailed records of support requests and resolutions
  • Develop knowledge of IT systems and business processes
  • Provide technical expertise to various departments

What You Need to Succeed:

  • Bachelor's Degree in IT, Computer Science, or related field, or equivalent experience
  • Minimum 3 years' experience in IT support or consulting
  • Proven 2nd level support experience for business applications
  • Experience engaging with business units to improve IT processes
  • Knowledge of hardware maintenance and diagnostics
  • Experience with telephony systems (e.g., Avaya) and thermal printing
  • Familiarity with D365 and global IT service management practices
  • Experience working with globally distributed teams
  • Strong analytical and problem-solving skills

What You Will Get in Return:

  • Opportunity to work in a global organisation with diverse teams
  • Engage in meaningful projects that enhance IT systems and processes
  • Develop and expand your technical expertise
  • Competitive salary and benefits package
  • Supportive and collaborative work environment


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