IT Support Specialist

3 weeks ago


Bangor, Gwynedd, United Kingdom VanRath Full time

Company Overview

VanRath is a global leader in dispensing solutions, currently undergoing a significant digital transformation. This involves integrating individual business units into a cohesive, technology-enabled group. The company requires an experienced IT Support Specialist to support both local and global IT operations.

Key Responsibilities

  1. Provide global and local IT support - hardware & software.
  2. Collaborate with business units to enhance IT-enabled business processes.
  3. Maintain and update service documentation, supporting the deployment of new or modified services.
  4. Provide 2nd-level support for assigned applications.
  5. Work with global teams to align IT services with business needs.
  6. Provide hardware support, including desktops, printers, telephony systems, and production equipment.

Experience and Knowledge:

  1. Minimum of 3 years' experience in an IT support role.
  2. Proven experience in 2nd-level support for business applications.
  3. Ability to collaborate with business units to improve IT solutions and processes.
  4. Knowledge of Microsoft Dynamics 365 is a bonus.


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