Global IT Systems Support Specialist

5 days ago


Bangor, Gwynedd, United Kingdom HAYS Specialist Recruitment Full time

The company is a global leader in the development and production of dispensing equipment, with operations spanning over 10 countries, 18 sales offices, and a vast network of agents worldwide. The organisation employs approximately 1,600 people and has recently undergone a major transformation program consolidating its efforts into a unified group.

Key Responsibilities
  • Act as service owner for global applications
  • Engage with business units to enhance processes and IT support
  • Maintain service descriptions and support new implementations
  • Provide 2nd level support for assigned services
  • Collaborate with global teams to align IT services with business needs
  • Participate in projects to improve IT systems and processes
  • Provide software support and maintenance for local applications
  • Offer on-site hardware support, maintenance, and diagnostics for desktops, printers, telephony systems, and production machinery

The ideal candidate will possess a Bachelor's Degree in IT, Computer Science, or related field, or equivalent experience. A minimum of 3 years' experience in IT support or consulting is required, along with proven 2nd level support experience for business applications and knowledge of hardware maintenance and diagnostics.

What You Need to Succeed
  • Bachelor's Degree in IT, Computer Science, or related field
  • Minimum 3 years' experience in IT support or consulting
  • Proven 2nd level support experience for business applications
  • Knowledge of hardware maintenance and diagnostics
What We Offer
  • Opportunity to work in a global organisation with diverse teams
  • Competitive salary and benefits package
  • Suitable for a proactive and skilled IT professional looking to make a significant impact
  • Based at the factory in Bangor, with 60% of time spent providing global support to the IT team in Denmark and 40% providing local IT support

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