Global IT Systems Support Specialist
5 days ago
The company is a global leader in the development and production of dispensing equipment, with operations spanning over 10 countries, 18 sales offices, and a vast network of agents worldwide. The organisation employs approximately 1,600 people and has recently undergone a major transformation program consolidating its efforts into a unified group.
Key Responsibilities- Act as service owner for global applications
- Engage with business units to enhance processes and IT support
- Maintain service descriptions and support new implementations
- Provide 2nd level support for assigned services
- Collaborate with global teams to align IT services with business needs
- Participate in projects to improve IT systems and processes
- Provide software support and maintenance for local applications
- Offer on-site hardware support, maintenance, and diagnostics for desktops, printers, telephony systems, and production machinery
The ideal candidate will possess a Bachelor's Degree in IT, Computer Science, or related field, or equivalent experience. A minimum of 3 years' experience in IT support or consulting is required, along with proven 2nd level support experience for business applications and knowledge of hardware maintenance and diagnostics.
What You Need to Succeed- Bachelor's Degree in IT, Computer Science, or related field
- Minimum 3 years' experience in IT support or consulting
- Proven 2nd level support experience for business applications
- Knowledge of hardware maintenance and diagnostics
- Opportunity to work in a global organisation with diverse teams
- Competitive salary and benefits package
- Suitable for a proactive and skilled IT professional looking to make a significant impact
- Based at the factory in Bangor, with 60% of time spent providing global support to the IT team in Denmark and 40% providing local IT support
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