Global IT Support Specialist
3 weeks ago
Job Summary
At Hireroo, we are seeking a skilled Global IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional end-user support to our employees and clients.
Key Responsibilities
- Ensure courteous and professional IT end-user support is delivered to all employees and clients in their local office.
- Perform installations and resolve end-user support issues within the LAN/WAN environments.
- Provide hands-on training, training materials, and documentation for IT applications and/or equipment to employees, when necessary.
- Provide weekly reports to the IT Manager regarding workload, open projects, and issues.
- Schedule bi-annual auditing of all Company-issued laptops.
- Provide maintenance and operation of end-user applications, including the Company email system, backup systems, Company access user account creation, phone system modifications, new user accounts, and PC set-ups.
- Responsible for upholding network security measures set by Company policies.
Requirements
- Bachelor's degree in Information Technology or a related technical discipline is required.
- Certification, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements.
- Must have a working knowledge of network topology and remote access devices.
- Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved.
- Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
- Must have the ability to communicate, both orally and in writing, with internal and external parties.
- Must have the ability to handle and organize multiple projects and deadlines.
- Must demonstrate a high degree of attention to quality, details, and correctness.
What We Offer
- Excellent paid benefits, including 25 holidays per year, plus Bank Holidays.
- Pension Plan.
- Annual Discretionary Bonus.
- Fresh fruit at the office.
- Free Tea, Coffee, and soft drinks.
- Free on-site parking.
Equal Opportunities Employer
Hireroo is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace.
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