Global IT Support Specialist
3 weeks ago
Global IT Support Role
Gaming Laboratories International (GLI) is a leading gaming services company seeking a skilled Global IT Support Specialist to join our team.
About the Role
The successful candidate will be responsible for delivering courteous and professional IT end-user support to all employees and clients in their local office.
Key Responsibilities
- Respond to all IT issues in a timely fashion
- Correct end-user issues and report unresolved issues
- Assist IT personnel in other locations with resolving end-user issues
- Perform installations and resolve end-user support issues within LAN/WAN environments
- Maintain records, logs, and reports of end-user assistance and troubleshooting requests
- Provide hands-on training and documentation for IT applications and equipment
- Take ownership of specific application areas and maintain diagrams and documents
- Work with department leaders to understand business needs and evaluate system interrelationships
- Provide weekly reports to the IT Manager and maintain network security measures
- Perform other duties as assigned
Requirements
- Bachelor's degree in Information Technology or a related discipline
- Minimum 1 year of related experience or equivalent certification/training
- Relevant technical skills and certifications
- Ability to adapt communication style and assess situations quickly
- Excellent written and verbal communication skills
- Ability to handle multiple projects and deadlines
- Attention to detail and quality
Benefits
- 25 holidays per year, plus Bank Holidays
- Pension Plan
- Annual Discretionary Bonus
- Monthly team lunches
- Diverse workplace with 48 nationalities
- Free tea, coffee, and soft drinks
- Free on-site parking
GLI is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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