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Front Desk Coordinator

1 month ago

London, Greater London, United Kingdom TENON FM Full time

Role Overview:

As a key member of our team, you will provide a warm and friendly service to visiting members, guests, and visitors. Your primary responsibility will be to act as the first point of contact for arrivals to the College, ensuring a seamless and efficient experience.

Key Responsibilities:

  • Welcome members, guests, and visitors in a professional and courteous manner.
  • Notify College personnel of visitor arrival and direct visitors to the relevant departments.
  • Maintain security by following procedures, monitoring the logbook, and issuing visitor badges.
  • Answer and screen incoming phone calls, providing basic and accurate information in-person and via phone/email.
  • Keep the reception area safe and clean by complying with procedures, rules, and regulations.
  • Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Deal with enquiries relating to the booking of meeting rooms and setting up of the rooms.
  • Contribute to the team effort by accomplishing related results as needed.
  • Provide great customer service and complete administrative duties.
  • Sort and distribute incoming post and organise and send outgoing post.
  • Order front office supplies and keep inventory of stock.
  • Update calendars and schedule meetings.
  • Support the cleaning and security team.
  • Perform other clerical duties such as filing, photocopying, transcribing, and faxing.

About You:

  • Good experience as a Concierge Front of House.
  • Excellent IT skills, including Outlook, Word, Excel, and PowerPoint.
  • Strong administrative skills and ability to multi-task.
  • Excellent customer service skills and good communication skills.
  • Ability to maintain a positive attitude and work well under pressure.
  • A good command of written and spoken English.

About Us:

Tenon FM is a Facilities Management company with over 1,700 employees in the UK, offering a wide range of hard and soft FM services to diverse customers. Our people are vital to our success, and your role will be valued and recognised.

We are an equal opportunities employer and Investors in People Accredited. Our core values are Accountable, Learn & Grow, Ethical, Respect, and Team Work. We offer a range of benefits, including health cash plan cover, access to an Employee Assistance Programme, and a workplace pension scheme.