Front Desk Coordinator for Healthcare Services
4 weeks ago
We are a dynamic and fast-growing online pharmacy prioritising customer care and innovation in healthcare delivery. Our goal is to provide customers with a seamless, safe, and efficient service.
As we continue to expand, we seek a highly organised Front Desk Coordinator to join our team and be the first point of contact for patients, clients, and visitors.
Job Overview:
The Front Desk Coordinator will play a vital role in creating a positive first impression and ensuring the smooth operation of the front desk. Key responsibilities include welcoming visitors, managing appointments, handling enquiries, and providing administrative support.
Key Responsibilities:
- Front Desk Management: Greet and welcome all visitors and patients with warmth and professionalism, ensuring the reception area is tidy and presents a welcoming atmosphere.
- Telephone and Email Enquiries: Handle incoming calls, emails, and messages, directing enquiries to the appropriate department or team member and providing information where necessary.
- Administrative Support: Assist with administrative tasks such as filing, data entry, and preparing documents, supporting other departments with ad hoc tasks as needed.
- Mail and Deliveries: Sort and distribute incoming mail, handle outgoing correspondence, and manage deliveries.
- Data Protection and Confidentiality: Ensure compliance with data protection policies and maintain confidentiality with patient and company information.
Requirements:
We are seeking a friendly and efficient Front Desk Coordinator with the following qualifications:
- Experience: Previous experience in a front desk or receptionist role, ideally within a healthcare or customer service setting.
- Communication Skills: Excellent verbal and written communication skills, with a warm and professional demeanour.
- Organisational Skills: Strong organisational skills, with the ability to multitask and prioritise tasks effectively in a busy environment.
- IT Proficiency: Proficiency in Microsoft Office applications (Word & Excel).
- Interpersonal Skills: A welcoming and approachable attitude, with the ability to engage with people from diverse backgrounds.
- Attention to Detail: Strong attention to detail, especially when handling patient information and scheduling appointments.
- Adaptability: Comfortable working in a fast-paced environment and adapting to changing priorities and demands.
Benefits:
We offer a competitive salary (£25,000 - £30,000 per annum), pension scheme, professional development opportunities, and a friendly and supportive team culture.
This is an excellent opportunity for a dedicated Front Desk Coordinator to make a meaningful impact on the patient experience in a forward-thinking healthcare company that values care and innovation.
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