IT Support Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated First Line Technical Support Engineer to join our dynamic Helpdesk team. As a First Line Support Engineer, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving a wide range of technical issues, and working collaboratively with our technical team to deliver high-quality service levels.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Work collaboratively with the technical team to resolve complex technical issues
- Document and track technical issues and resolutions
- Participate in on-call rotations and provide support outside of regular working hours
Requirements:
- 1-2 years of experience in a similar role or recent college/university graduate
- Experience with MS Office Suite, Active Directory, TeamViewer, Exchange/Office 365, and antivirus software
- Some experience using a ticketing system and working to SLAs
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Valid UK driving license
What We Offer:
- Competitive salary range of £21,000-£30,000
- 4% employer pension contribution
- Flexible annual leave package
- Employee assistance program
- Private medical insurance after 5 years' service
- Learning and development program
- Monthly employee recognition awards
- Long service recognition awards
- Complimentary breakfast and refreshments
- Discounted corporate gym membership
- Cycle to work scheme
- Free private car parking
- Staff break-out room with pool table
- Modern, open-plan office environment
- Quarterly company-funded social events
- Company-funded charity events
About Us:
Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. We pride ourselves on delivering high-quality service levels and working collaboratively with our clients to achieve their business goals.
How to Apply:
If you are a motivated and experienced First Line Technical Support Engineer looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
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