Mental Health Support Specialist

1 month ago

Woking, Surrey, United Kingdom Catalyst Support Full time
About the Role

Catalyst Support is seeking a highly skilled and compassionate individual to join our team as a Safe Harbour Support Worker. As a key member of our team, you will play a vital role in providing support and psycho-social education to individuals in need.

Job Summary

The Safe Harbour is a six-week referral-only non-clinical service that operates seven days a week, from 9am to 6pm. Our aim is to provide a programme of support and psycho-social education tailored to each individual's circumstances and needs, reducing the frequency and severity of mental health crises and providing alternative strategies for de-escalation.

Main Responsibilities
  • Provide support to clients attending the Safe Harbour, both in person and virtually, and in the community.
  • Utilise a range of appropriate skills, including active listening, motivational interviewing, and cognitive behavioural techniques.
  • Design and deliver planned and ad hoc one-to-one and group interventions as part of a six-week rolling wellness programme.
  • Induct clients and create collaborative and individualised care plans, facilitating the setting of SMART goals.
  • Respond to referrals within 48 hours and maintain electronic attendance and participation records, as well as complete discharge reports.
  • Work within GDPR and Information Governance guidelines to ensure confidentiality is maintained.
  • Assist clients in de-escalating and managing impulsivity, intense emotions, and relationship difficulties.
  • Create safety plans for individuals experiencing thoughts of self-harm, suicide, and other risk-taking urges.
  • Risk assess clients attending in acute mental health crisis and contact relevant parties, such as the Community Mental Health Recovery Service (CMHRS) and the Single Point of Access (SPA).
  • Provide a continual assessment of a person's needs regarding their mental health.
  • Seek advice and guidance from the Senior Worker and/or Service Manager as appropriate.
  • Follow Catalyst Support's incident reporting procedure and complete incident forms.
  • Work proactively with partner agency staff to ensure continuity of care.
  • Maintain an honest, robust, person-centred, and caring approach to the client group.
  • Attend external and internal meetings as required and as appropriate for the role.
  • Signpost clients to internal and external methods of support and make onward referrals.
  • Take part in ongoing training and development.
  • Communicate confidently and effectively, verbally and in writing.
Person Specification
  • Essential:
    • Robust professional boundaries.
    • Experience working in the mental health field.
    • Sound working knowledge of Safeguarding legislation.
    • Experience delivering person-centred interventions relating to mental health.
  • Desirable:
    • Knowledge and usage of a trauma-informed approach (although training can be given).
    • Knowledge and/or experience of co-production - planning/designing/delivering and reviewing interventions with those with lived experience.

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