Night Porter: Delivering Exceptional Customer Experience

7 days ago


Farnborough, Hampshire, United Kingdom Village Hotels - Farnborough Full time
Job Summary

We are seeking a skilled and enthusiastic Night Porter to join our team at Village Hotel Club in Farnborough. As a key member of our hotel staff, you will play a crucial role in ensuring that our guests receive exceptional service throughout the night.

Key Responsibilities:
  • Work closely with the Night team to provide seamless customer service
  • Proactively resolve guest issues efficiently and positively
  • Support all departments as needed to ensure smooth hotel operations
What We Offer:

We pride ourselves on offering a comprehensive benefits package that supports the well-being of our employees. Some highlights include:

  • A competitive salary range of £22,500 - £25,000 per annum, depending on experience
  • Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year
  • Discounts on overnight stays at Village Hotels, from £35 with a friend, and grab an excellent breakfast
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
  • Excellent training and development opportunities, including our Rising Stars and Talent Academy programmes
Requirements:

To succeed in this role, you will need to demonstrate strong customer service skills, be able to work independently, and have a proactive approach to problem-solving.

Village Hotel Club is an equal opportunities employer, and we welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, please submit your application.


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