Customer Experience Specialist
3 weeks ago
Customer Experience Specialist
Join the BMW Group Financial Services team in Farnborough and take on a challenging 13-month placement in Customer Success. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer retention across BMW, MINI, and BMW Motorrad.
Key Responsibilities:
- Active participation in the management and ongoing development of loyalty offers.
- Ensuring the Retailer HUB is up to date across business areas, supporting departments with new content, imagery, and links to enhance the Retailer Self-serve experience.
- Carrying out detailed analysis of customer survey responses within the BMW Group Customer Insight Programme.
- Conducting root cause analysis, utilising customer survey and complaints data to identify and progress areas for improvement.
Requirements:
- Studying towards a Bachelor's degree in a relevant field, on target for a minimum of a 2:2.
- Confident user of Microsoft Office suite, including Excel, Word, and PowerPoint.
- Strong written and verbal communication skills.
- Proactive, self-starter with the ability to use initiative and manage own projects/workload autonomously.
What We Offer:
- A competitive annual salary of £23,700.
- 27 days holiday per annum (pro rata to contract).
- An attractive pension scheme.
How to Apply:
Please submit your application, including your CV and a cover letter, to us by the closing date of Saturday 30th November 2024.
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